Senior Software Engineer II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Become part of a dynamic and growing team within the Global Risk and Compliance Technology organization at American Express. The successful candidate will be part of an organization responsible for reshaping our Company's Integrated Risk Management program. We are crafting scalable and efficient solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as modern technology to offer the best solution to support the business needs. You will bring your Service Now IRM experience to develop and implement business partner strategies. You will be a critical member in this hands-on role responsible for ensuring the platform is stable, secure, and operating efficiently. The administrator will support IRM modules while also managing core ServiceNow administrative functions, upgrades, and integrations.

Day-to-Day Platform Administration:

• Manage users, groups, roles, ACLs, and permissions.
• Work with the vendor to monitor platform performance
• Maintain scheduled jobs and resolve issues as needed

IRM Module Support:

• Configure workflows, forms, notifications, and assessments in IRM.
• Update and maintain data taxonomies and libraries as needed.

Development & Problem Solving:

• Create and update UI policies, client scripts, business rules, and flow designer workflows.
• Debug issues and implement fixes across IRM and core ServiceNow modules.
• Support integrations with external systems (e.g., GRC tools, vendor platforms).

Upgrades & Enhancements:

• Plan, test, and implement ServiceNow platform upgrades and IRM module releases.
• Ensure customizations remain functional post-upgrade.
• Apply patches and hotfixes as needed.

End-User Support:

• Provide day-to-day user support and resolve tickets related to ServiceNow IRM.
• Maintain documentation, knowledge articles, and configuration guides.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 5+years of Service Now Experience including 2–4 years of hands-on ServiceNow administration experience.
• Solid experience with IRM/GRC modules (Policy & Compliance, Risk, and/or Audit)
• Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow upgrades, instance cloning, and system maintenance.
• Familiarity with ITSM processes (Incident, Change, Problem) and their integration with IRM
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Ability to facilitate collaboration with multi-functional teams to support changes and implementations, ensuring alignment with organizational objectives
• Ability to provide mentorship and technology leadership to junior engineers, fostering a culture of continuous learning and improvement
• Compliance and Risk business domain knowledge (Compliance, Operational/ Enterprise Risk, Privacy, and/or Ops Resiliency)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.