Urgent Hiring Senior Support Executive

2 weeks ago

Bengaluru, Karnataka, India TYASuite Software Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

We are looking for a Senior Support Executive with experience in ERP software support and strong knowledge of cloud-based SaaS ERP modules (Finance, Inventory, Procurement, Sales, etc.). Candidates with prior experience in similar ERP/accounting platforms (e.g., Zoho, Tally, Odoo, or equivalent) are preferred. This role focuses on providing application support for our B2B cloud-based ERP solution, ensuring high client satisfaction and smooth business operations.

Key Responsibilities:

  • Provide L1/L2 support for our cloud-based ERP SaaS platform across various modules (Finance, Inventory, Procurement, Sales, etc.).
  • Handle B2B client queries via email, chat, and phone; ensure timely and effective resolution.
  • Assist in client onboarding, implementation support, and user training.
  • Understand client business processes and configure workflows within the ERP system.
  • Document tickets, resolutions, and create knowledge base articles for future reference.
  • Generate MIS reports and assist in data analysis for clients and management.
  • Collaborate with product and technical teams for issue escalation and enhancements.
  • Ensure customer success and high adoption of the ERP system.

Required Skills & Experience:

  • 3+ years of experience in application/ERP support roles.
  • Prior experience with ERP or accounting systems (Zoho, Tally, Odoo, or similar platforms).
  • Strong understanding of SaaS-based ERP modules Accounting, Inventory, Procurement, Sales, etc.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to communicate effectively with clients and handle escalations professionally.
  • Proficiency in MS Excel & reporting tools.

Desired Candidate Profile:

  • Familiarity with cloud technologies, SaaS deployment, and API integrations.
  • Understanding of business processes like Finance, Purchase, and Sales workflows
  • Certifications in ERP systems or SaaS products will be an advantage.
  • Ability to lead a team and mentor junior support executives.
  • Qualification: Any Graduate (Commerce/Finance/IT background preferred)

What We Offer:

Competitive salary.

Opportunity to work with a modern cloud ERP SaaS solution for the B2B segment.

Career growth into leadership or product roles.

Collaborative and innovative work environment.

Apply Now: Send your CV to

with the subject line Application for Senior Support Executive Cloud ERP SaaS.

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