Customer Care Executive

6 days ago

Manewada Road Nagpur, India Naidu Software Technologies Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Job Title: Customer Care Executive

Location: Nagpur

Company: Naidu Software Technologies Private Limited

Experience Level: 0 - 2 Years / Fresher can apply

Employment Type: Full Time

*Job Description:*

We are looking for a Customer Care Executive who will be responsible for handling customer queries, resolving issues, and ensuring customer satisfaction through effective communication and support.

*Key Responsibilities:*

Handle inbound and outbound customer calls, emails, and chats professionally.

Resolve customer complaints, queries, and requests in a timely and efficient manner.

Provide accurate product and service information to customers.

Maintain customer records and update databases regularly.

Ensure a high level of customer satisfaction.

Escalate unresolved issues to the concerned department.

Follow up with customers to ensure issues are resolved.

*Requirements:*

Good communication skills in Hindi and English.

Basic computer knowledge (MS Office, Excel, etc.).

Patience and ability to handle pressure.

Minimum qualification: 12th Pass or Graduate.

Job Title: Business Development Executive (BDE)

Location: Nagpur

Company: Naidu Software Technologies Private Limited

Department: Sales & Business Development

Experience Level: 1 - 2 Years

Employment Type: Full Time

*Job Summary:*

We are seeking a dynamic and results-driven Business Development Executive to join our growing team. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue growth. You should have excellent communication skills, a strategic mindset, and a strong desire to succeed in a competitive market.

*Key Responsibilities:*

Identify and generate new business leads through various channels (cold calling, networking, email campaigns, social media, etc.).

Build and maintain strong relationships with clients and partners.

Understand client needs and offer tailored solutions to meet their requirements.

Prepare and deliver compelling business proposals and presentations.

Meet and exceed sales targets and KPIs.

Collaborate with marketing and product teams to support lead generation and promotional efforts.

Maintain accurate records of leads, opportunities, and client interactions using CRM tools.

Attend industry events, exhibitions, or conferences to expand business network.

Provide regular feedback to management on market trends, competition, and customer preferences.

*Requirements:*

Bachelor's degree in Business Administration, Marketing, or related field.

1–3 years of experience in sales, business development, or client relationship management (freshers with strong communication skills can also apply).

Strong communication, negotiation, and interpersonal skills.

Goal-oriented with a track record of meeting or exceeding targets.

Proficiency in MS Office and CRM software (e.g., Zoho, Salesforce).

Ability to work independently and as part of a team.

Fluent in English and [local language, if applicable].

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