Senior Analyst

Job Description:

Role Title: Senior Analyst - Recovery Analytics (L08)

Company Overview:

• Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.  

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.  

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.  

Organizational Overview

Recovery team decisions actions across the lifecycle of a customer post charge work towards maximizing financial return on SYF losses through powerful and proprietary insights on customers, centered on their willingness and ability to pay. The actionable insights are driven by access to numerous data sources,new age technologies and focused strategies. Spread across all pillars in Recovery, the recovery analytics team in India caters to data management, strategic initiatives, decision making and insightful reporting, managing within the guardrails of our regulatory requirements.

Role Summary/Purpose:

Senior Analyst, Recovery Analytics is an IC role, will work on major business initiatives that contribute to Synchrony's Recovery business objectives. This role enables you to work directly with the business in catering to the end-to-end analytical needs. The analyst will support process analysis, control, and optimization across all Recovery functions using tools  like  SAS, SQL, Tableau, Power Automate.

Key Responsibilities      

• Develop and support analytic solutions for all Recovery functions (Debt Sales, Agency, Attorney, Recovery Systems, Inhouse Recovery unit, DSC).

• Drive visual and content enhancements to reporting for Recovery business. Communicate reporting trends to process leads and senior leadership.

• Proactively communicate and engage across multiple levels, on the status of project progress and analytic priorities.

• Ensure strict process adherence for all reporting/ analytics deliverables. Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor's degree and a minimum of 2 years of experience between performing analytics using SAS/SQL, Python/R and building BI reports, preferably using Tableau; in lieu of a degree, a high school diploma / GED and a minimum of 4 years of like experience will suffice.

• 2+ years of SQL/SAS experience to query, analyze and build reports

• 2+ years of experience with Tableau/Power BI to build data visualizations.

• 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint, and Visio).

Desired Skills/Knowledge:

• Good understanding of bank card, private-label, or financial services business.

• 2+ years' experience in a Collections/Recovery environment.

•  Working knowledge of data warehouse environment.

•  2+ year's demonstrated success developing and implementing reporting solutions.

Eligibility Criteria:

• Bachelor's degree and a minimum of 2 years of experience between performing analytics using SAS/SQL, Python/R and building BI reports, preferably using Tableau; in lieu of a degree, a high school diploma / GED and a minimum of 4 years of like experience will suffice.

• 2+ years of SQL/SAS experience to query, analyze and build reports

• 2+ years of experience with Tableau/Power BI to build data visualizations.

• 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint, and Visio).

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L4+ employees can apply for this opportunity.

Grade/Level: 08

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