Assistant Manager

Technology SME for payment & Customer screening solutions

There are a range of duties and responsibilities that an SME is expected to possess in order to work on change requests and run functions of the banks screening solutions. The role holder will be responsible for implementation support, upgradation and optimizing the Screening Solution Systems in Compliance and a subject matter expertise for Fircosoft suite of screening

• Responsible for delivering proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units
• Day-to-day management and ownership of screening systems/initiatives – Fircosoft for customer screening and payment screening.
• Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution.
• Manage the resources efficiently and prioritize system enhancement/upgrades
• Ability to prioritize the defects and issues and address it on time.
• Ability to develop automation to reduce the manual process.
• Ability to create detailed RCA for the reported incidents.
• Responsible to identify / manage Risks and remediate.
• Understand interdependence between technology, operations and business needs
• Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Adept at conducting research into project-related issues and products
• Perform proactive data analytics work and manage the data quality and integrity in the systems
• Ensure our systems are compliant with banks governance policy
• Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management.
• Responsible for delivering customized reports to business based on adhoc requirement.
• Supervise support analysts and coordinate cross-functional efforts with compliance, IT, and business units.
• Provide training and guidance on Fircosoft systems and support procedures.
• Ensure screening systems are aligned with regulatory requirements and internal compliance policies.
• Generate and review audit logs, screening reports, and exception handling documentation.
• Liaise with Fircosoft and other third-party vendors for product support and enhancements.
• Communicate effectively with stakeholders to manage expectations and deliver solutions.
• Plan and execute regular system maintenance, patching, and upgrades in coordination with IT and vendor teams.
• Ensure minimal downtime and disruption during scheduled activities.
• Manage day-to-day support operations for Fircosoft payment and name screening systems.
• Monitor system performance, logs, and alerts to ensure timely resolution of issues.
• Coordinate with internal teams and vendors for incident management and escalations.
• Proven knowledge in Fircosoft screening solutions
• Good knowledge on Fircosoft Continuity, Trust and FSK – Screen & Keep
• Prior experience on De-rap, ERF, Pairing, Stripping detector an added advantage
• Awareness of Global standards in AML, KYC, FATF, Sanctions is desirable
• Should be expert in exploring tools to connect with our Linux and windows OS.
• Good at customizing reports based on compliance/ business requirement.
• Strong system integration experience
• Banking domain knowledge is essential
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands·
• Working closely with Technology vendor and business teams
• Awareness of regulations governing the bank's business process is a must
• Collaborates and Integrates work with other teams including Operations, Business and other Technology functions·
• Knowledge of working with various database formats and file formats, conducting data analysis and analytics,
• Proficiency in MS Office Suite including MS Project.
• Skills in the areas of Hadoop, Dot Net, Sharepoint, Power BI, MS Visio will be a nice to have
• Working knowledge with software development methods and techniques
• Good knowledge of and experience with UNIX OS, programming languages and development tools
• Good verbal and written communication
• Working knowledge with software development methods and techniques
• Strong Functional & technical knowledge in the required application area.
• Ability to review, understand and improve program code and system documentation.
• Bachelor's Degree as a minimum from a recognized university (preferably computer science or similar).
• Financial Crime qualifications is an added advantage
• At least years of experience in the financial services or IT sector
• Familiarity with Compliance and Financial Crime related systems.
• Prior experience and exposure to Fircosoft screening solutions,
• Experience with SWIFT messaging and payment systems.
• Knowledge of screening list management (OFAC, EU, UN, etc.).
• ITIL certification or similar service management credentials.
• Experience with automation and scripting for support tasks.

The leading financial institution in MENA

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Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.