Senior Network Operations Center

Job Title:
 Senior Network Operations Center (NOC)Manager (MSP - 24x7 Operations) – NOC-MSP (US Shift Hours & Rotational Shift)

Location:
 Mumbai, Thane, India

Job Type:
 Full-Time

Shift:
 US Shift Hours, Rotational Shift

Department:
 NOC, SOC & Help Desk

Role: Senior NOC Manager (MSP - 24x7 Operations)

Overview:

The 
Senior
NOC Manager
 is responsible for overseeing the 
24x7 Network Operations Center (NOC)
 for a 
Managed Service Provider (MSP)
 that delivers 
NOC, SOC, and Helpdesk services
 to multiple clients. This role ensures the 
availability, security, and performance
 of clients' IT infrastructure, which includes 
various OS platforms, cloud services, and networking environments
. The 
NOC Manager
 leads a team of 
NOC engineers working in rotational shifts
, ensuring effective 
remote monitoring, management, and incident response
. The role is managed by the 
Sr. NOC Manager
 and reports to the 
Director at the USA Headquarters
.

Key Responsibilities:

1. NOC Operations & Incident Management

• Oversee 24x7 NOC operations
  , ensuring continuous monitoring and proactive issue resolution.
• Manage and coordinate 
  incident detection, response, and resolution
   across various client environments.
• Ensure that 
  escalation procedures
   are followed, and major incidents are handled efficiently to minimize downtime.
• Analyze recurring issues and implement 
  proactive measures
   to improve system stability.

2. Team Leadership & Shift Management

• Supervise a team of 
  NOC engineers working in rotational shifts
  , ensuring adequate coverage as per the roster.
• Conduct 
  daily stand-ups, shift handovers, and performance reviews
   to ensure smooth operations.
• Mentor and train NOC engineers on 
  troubleshooting techniques, best practices, and new technologies
  .
• Collaborate with the 
  Sr. NOC Manager
   and HR for hiring, training, and workforce planning.

3. Remote Monitoring & Management (RMM)

• Ensure that all 
  monitoring tools, dashboards, and alerting systems
   are configured for optimal performance.
• Oversee 
  remote troubleshooting and resolution
   of server, network, and cloud infrastructure issues.
• Work with 
  SOC teams
   to monitor security threats and escalate incidents requiring immediate attention.
• Maintain and improve 
  RMM policies and automation scripts
   to enhance operational efficiency.

4. Client Infrastructure Support & Compliance

• Ensure 
  clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure
   are actively monitored and maintained.
• Oversee system 
  patching, updates, backups, and compliance checks
   to meet industry standards.
• Collaborate with 
  Helpdesk and SOC teams
   to ensure seamless service delivery.
• Maintain 
  documentation, reports, and performance metrics
   for client review meetings.

5. Process Improvement & Reporting

• Develop and refine 
  SOPs, playbooks, and incident response protocols
   for NOC operations.
• Generate 
  performance reports, SLA compliance reports, and incident analysis
   for leadership and clients.
• Work with the 
  Sr. NOC Manager
   to enhance 
  process automation, monitoring tools, and ITSM workflows
  .

6. Collaboration with Global Teams

• Act as a 
  liaison between the NOC team and the USA headquarters
   to align operations with business goals.
• Coordinate with 
  other departments (SOC, Helpdesk, Cloud, Network, and Security teams)
   for cross-functional issue resolution.
• Participate in 
  client meetings, service reviews, and technical discussions
   to ensure high service standards.

Required Skills & Qualifications:

Technical Skills:

• 8+ years of experience
   in a NOC/MSP environment, with 
  3+ years in a managerial role
  .
• Strong expertise in 
  Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking
  .
• Experience with 
  Remote Management and Monitoring (RMM) tools
  , SIEM, ITSM, and automation.
• Hands-on experience with 
  incident response, troubleshooting, and IT infrastructure monitoring
  .
• Familiarity with 
  security operations, compliance standards, and disaster recovery processes
  .

Leadership & Communication Skills:

• Proven experience in 
  leading teams in a 24x7 environment
   with shift-based operations.
• Strong ability to 
  manage escalations, coordinate between teams, and ensure high uptime
  .
• Excellent 
  analytical and decision-making skills
   with a proactive mindset.
• Strong documentation skills for 
  creating SOPs, reports, and client-facing documentation
  .

Certifications (Preferred):

• ITIL v4 Foundation
   (or higher)
• Microsoft Azure Administrator (AZ-104)
• AWS Certified SysOps Administrator
• Cisco CCNA/CCNP
   (Networking)
• CompTIA Network+ / Security+

Why Join Us?

• Lead a 
  high-performing, 24x7 NOC team
   in a global MSP environment.
• Work with cutting-edge 
  cloud, security, and network technologies
  .
• Competitive salary, career growth opportunities, and exposure to diverse IT environments.
• Collaborative, fast-paced work culture with strong leadership support.

If you are a 
highly skilled NOC professional
 with a passion for 
leading operations, optimizing IT infrastructure, and ensuring service excellence
, we'd love to hear from you