Support and Diagnosis Engineer

2 weeks ago

Bengaluru, Karnataka, India NOSH Full time ₹ 5,00,000 - ₹ 12,00,000 per year

About Nosh Robotics

The world of cooking is skill-based, complex, and time-consuming. Despite rapid advancements in technology, the way we solve for food still lags behind. At Nosh, our vision is to enable everyone to savor dishes from every corner of the Earth, ensuring that no one misses the meals they crave, any time of the day.

Nosh is the world's first
robo-chef for homes
, capable of cooking
200+ dishes across cuisines
from Indian, Asian, and Italian to Mexican, American, millet-based, and more. Leveraging artificial intelligence, Nosh ensures food consistency and homely taste with every meal.

The company was founded by alumni of
ISB Hyderabad, BITS Pilani, and IISc Bangalore
, along with entrepreneurs and early-stage members from
AB InBev, Analog Devices, Broadcom, and Yulu
.

At Nosh, we are creators, dreamers, and doers who thrive on challenging the status quo. We don't wait for solutions; we design them. If you want to be part of a team that pioneers at the intersection of food, robotics, and AI then this is your calling.

Nosh: The World's First Robo-chef for Homes:

Nosh Cooking Matar Paneer

The Role

We're looking for a
Support & Diagnosis Engineer
to be the
brain of our post-sales support
. You'll be the first point of contact for customers, responsible for diagnosing issues, guiding users, scheduling services, and ensuring their Nosh robo-chef runs flawlessly.

This is not just a support role, you'll own issues end-to-end, build trust with customers, and feed insights directly into our
product roadmap
, shaping the future of Nosh.
Proper training will be provided.

What You'll Do

  • Be the primary technical contact for customers.
  • Diagnose and resolve issues across hardware, firmware, and software.
  • Coordinate and schedule service visits where needed.
  • Take full ownership of support cases from report to closure.
  • Capture recurring problems and influence product/engineering improvements.
  • Document solutions and contribute to customer-friendly guides.

Requirements

Must-Have

  • B.Tech degree (mandatory)
    in Electrical, Electronics, Robotics, Automation, or related fields.
  • 0–4 years of experience in technical support or customer-facing engineering roles.
  • Strong problem-solving skills and high ownership mindset.
  • Excellent communication in English (Hindi/regional languages a plus).
  • Flexibility to work in
    8-hour shifts
    .

Nice-to-Have

  • Exposure to consumer electronics, robotics, IoT, or automation systems.
  • Hands-on debugging or field servicing experience.

Why Join Us

  • Be the voice of the customer
    : your insights directly shape the product.
  • Structured training
    : we'll equip you with the tools and knowledge to succeed.
  • High-impact role
    at the frontline of consumer robotics.
  • Exponential growth
    within the organisation.
  • Competitive compensation.
  • Lunch provided daily.
  • Collaborative, fast-paced startup culture.

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