Team Leader

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Team Leader (Market Operations) -  IOO

ROLE

Incumbent will be responsible for end to end process management & delivery of process of all or a cluster of processes which include:

• Confirmation of all instrument class viz, Equity, Bonds, Fx & MM Deposits
• Settlements involving Equities and Fixed in different markets across the globe
• Cash Management (Payments and Journal postings)
• Overdraft Monitoring
• Front Office Reconciliation

The incumbent will be accountable for proper change management & process improvement. Continuously develop industry/product knowledge. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Implement development plans for staff.

PRINCIPAL RESPONSIBILITIES

• Lead and organise work
• Ensure that the team is aligned to overall operations objectives
• To ensure due oversight and controls over the daily processes covered by the team.
• To ensure due oversight and controls over the processes. Maintenance of joint issue log. Chair weekly meetings to review this.
• Reconciliation has performed with 100% accuracy level and completed within expected timelines as defined in the SLA
• Proactively manage workflow, adhering to agreed client SLA's and turnaround times for resolution of queries.
• Assess exceptions and deviations from the standard support processes and takes appropriate action to ensure correct and timely processing
• Conduct Procedure and work flow reviews to identify opportunities to increase efficiency. Identifies process improvements and service delivery using creative and proactive measures.
• Provide information on the status/progress of exceptions and resulting processes to other departments
• Advise junior staff on resolution of problems
• Manage the performance of employees within the team
• Ensure team familiar with and understand requirements described in the Clients' SLA's, BCP's etc.,
• Manage and maintain Key Performance Indicators for the functional areas under their control
• Escalate issues to onshore location when appropriate
• Maintain training and talent matrix for the team.

SKILLS / EXPERIENCE/ KNOWLEDGE

GENERAL

• Demonstrated client servicing capabilities and excellent communication skills.

• Must be able to work under pressure and make accurate decisions in stressful situations.

• Must be able to lead, manage and motivate the teams.

• Good time management skills

• An appreciation of risk and quality issues

• Control Oriented

• Proactive, positive approach

• Able to grasp/learn concepts and procedures quickly

• Ability to work independently

• Problem solving skills

• Attention to detail

• Organizational skills are required to manage conflicting priorities and multi-task functions in a fast-paced team environment. Leadership and organizational skills are required to develop periodic goals and to motivate team members towards the goals set.

ACCOUNTABILITIES

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.

• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.

• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

• Responsible for managing team.

KNOWLEDGE AND SKILLS:

Products

• General knowledge of financial products and their operations processing requirements specific knowledge of Cash Equity, Fixed Income & Fx Products.

Financial Markets

• General knowledge of financial markets, the institutions that govern them and the major firms that operate in them

• Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC

• Knowledge of specific clearing institutions. – i.e. CREST and Euroclear

• An understanding of the various departments within Investment management world and how they interact with each other:

o Front Office

o Operations Departments: Confirmations, Settlements, Reconciliation, Data Management

o Other Support Functions: Finance, Legal & Compliance. General knowledge of the lifecycle of a securities trade

• Specific knowledge of Equity, FI & Fx Settlement processes:

o Pre and Post Settlement

o Cash Management

o Stock & Cash Reconciliation

o Operational Risks & Controls

IT Systems

• Understanding of the functional purpose of each system used in day-to-day processing

• Understanding of how the data in the various systems is interrelated.

Risk Management

• Understanding and consistent application of key control activities within day-to-day processing

EXPERIENCE:

• CA/ MBA (Finance)/CFA or B.com with at least 1 years experience in people management role.

• Knowledge of Capital Markets Essential with the knowledge of the investment management/asset servicing industry (preferable), with Minimum 6-8 years of experience in the capital market domain.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.