Front Office Associate

Key ResponsibilitiesGuest Interaction & Service

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, calls, and special requests politely and efficiently.
• Provide information about property facilities, local attractions, transport, and services.
• Assist in handling guest complaints and escalate to seniors if required.
• Collect guest feedback and encourage online reviews.

Front Office Operations

• Manage reservations, room allocations, and guest records using hotel software (Ezee Absolute).
• Ensure guest registration forms are accurately filled, signed, and stored.
• Maintain proper records of payments, bills, and receipts.
• Assist with daily occupancy updates and share reports with seniors.
• Maintain key control and ensure security procedures are followed.

Check-In & Check-Out

• Coordinate with housekeeping, F&B, and kitchen for room readiness.
• Assist in luggage handling and welcome drink service during arrival.
• Verify guest ID, collect payments, and update details in the system.
• Settle bills, reconcile charges (rooms, F&B, activities), and process payments at checkout.

Coordination & Communication

• Coordinate with all departments (Housekeeping, F&B, Kitchen, Security) for smooth guest service.
• Update arrival/departure status and special requests in daily briefings.
• Assist in handling walk-in guests and promote upselling of hotel services.

Other Responsibilities

• Ensure the front desk and lobby area are clean, organized, and guest-ready.
• Assist senior staff in training new team members.
• Support in emergencies by following hotel safety and first aid procedures.
• Take up additional duties assigned by management from time to time.

Qualifications & Skills

• Graduate/Diploma in Hospitality or related field preferred.
• Prior experience in customer service or hospitality (freshers may also apply).
• Good communication skills in English & Hindi.
• Basic knowledge of computer operations and hotel software.
• Professional grooming, polite behavior, and a guest-oriented mindset.

Working Conditions

• Requires flexible shifts including weekends and holidays.
• Combination of desk work and guest interaction.
• May involve extended hours based on operational needs.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

• Food provided
• Leave encashment

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person