IT Network Services Assistant

1 week ago


Ernakulam Kerala India Finovest Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities: TechnicalSupport: Provide first -level support for hardware and software issues,assisting users with troubleshooting and problem resolution. SystemMaintenance: Assist in the installation, configuration, and maintenance ofcomputer systems and peripherals. UserManagement: Help manage user accounts, permissions, and access controls invarious systems. Documentation:Maintain accurate records of IT inventory, software licenses, and userdocumentation. Training:Assist in training staff on new software and technologies, ensuring they havethe necessary skills to use IT resources effectively. NetworkSupport: Support network maintenance and troubleshooting, includingconnectivity issues and basic network configurations. Backupand Recovery: Help with data backup processes and recovery procedures to ensuredata integrity. Security Compliance: Assist in implementingsecurity protocols and monitoring systems for compliance with policies.RequirementsQualifications: Education: Bachelor's degree in ComputerScience, Information Technology, or a related field is preferred; relevantcertifications can be beneficial. Experience: 3 -5 years' experience in ITsupport or a related role. Skills: Strong problem -solving skills, goodcommunication abilities, and a basic understanding of computer systems andnetworks.Preferred Skills: Familiarity with operating systems (Windows,macOS, Linux) and common software applications. Basic knowledge of networking concepts andtroubleshooting. Customer service experience is a plus.  Work Environment: Typically a fulltime role in an officesetting, with potential for remote support. May require occasional afterhours work toaddress urgent technical issues. 



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