
Housekeeping Supervisor
6 days ago
Role of a Housekeeping Supervisor
A Housekeeping Supervisor oversees and coordinates the cleaning and maintenance activities in hotels, resorts, hospitals, offices, or other facilities. They ensure that guest rooms, public areas, and back-of-house spaces are clean, safe, and well-maintained, while supervising the housekeeping team.
Key Responsibilities1. Supervision & Team Management
- Assigns daily tasks to housekeeping staff (room attendants, cleaners, laundry staff).
- Conducts briefings before shifts to share updates and priorities.
- Monitors staff performance and ensures adherence to standards.
Trains new employees in cleaning techniques, safety, and company policies.
Quality & Standards
Inspects guest rooms, corridors, and public areas for cleanliness and maintenance.
- Ensures rooms are ready on time and meet quality standards.
Handles special cleaning projects (e.g., deep cleaning, upholstery, carpet care).
Inventory & Supplies
Manages housekeeping supplies, cleaning chemicals, and linen inventory.
- Prepares requisitions for stock replenishment.
Prevents wastage and ensures cost-effective use of resources.
Guest Service & Communication
Responds promptly to guest requests (extra amenities, room service cleaning).
- Coordinates with front office to ensure timely room availability.
Resolves guest complaints regarding cleanliness or service politely and effectively.
Health, Safety & Compliance
Ensures staff follow hygiene and safety regulations (handling chemicals, PPE use).
- Reports maintenance issues (plumbing, electrical, AC problems) to engineering.
Enforces lost-and-found procedures for guest belongings.
Administration & Reporting
Prepares housekeeping reports (room status, occupancy, cleaning progress).
- Assists in staff scheduling and attendance monitoring.
- Supports departmental budgeting and cost control.
- Supervise daily housekeeping operations and allocate work to staff.
- Inspect guest rooms, public areas, and back-of-house for cleanliness & quality standards.
- Train staff on cleaning techniques, use of equipment, and safety procedures.
- Maintain stock of cleaning supplies, chemicals, and linen.
- Ensure safe and correct usage of cleaning chemicals as per MSDS guidelines.
- Handle guest requests and complaints related to housekeeping promptly.
- Coordinate with Front Office and Engineering team for room readiness and maintenance issues.
- Prepare daily reports on room status, staff performance, and chemical usage.
- Ensure compliance with hygiene, health, and safety standards.
Requirements:
- Minimum 2–4 years of experience in housekeeping supervision (Hotel/Hospital/Facility).
- Knowledge of cleaning chemicals (types, dilution ratios, safe handling, MSDS).
- Ability to train and guide housekeeping staff.
- Good leadership, communication, and team management skills.
- Must be able to speak Hindi (additional English/local language will be an advantage).
- Basic computer knowledge for reporting.
- Flexible to work in shifts and under pressure.
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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