Majesco Business Analyst

4 days ago

Mumbai, Maharashtra, India LTIMindtree Full time ₹ 17,00,000 - ₹ 22,00,000 per year

Business Systems Analyst IIIII with Majesco experience

We are seeking a Business Systems Analyst IIIII to join our team primarily responsible for Production Support within the Enterprise Applications domain This role involves supporting and maintaining critical applications used for account and submission intake clearance data extraction producer management and user management across all business units

The ideal candidate will perform Level 1 analysis of production issues and collaborate closely with Business Systems Analysts BSAs from Product and Sprint teams as well as the Digital Product Manager DPM and Agile Program Manager APM to ensure seamless system operations and continuous improvement1 Production Support Incident ManagementLevel 1 Analysis Serve as the primary contact for Level 1 analysis of production issues related too Account Submission Intake and Clearance Systemso Data Extraction and Intake Processingo Producer Management Systemso User Management ApplicationsIncident Management Monitor investigate and triage issues in ServiceNow ensuring proper categorization prioritization and assignment

Collaboration Work closely with BSAs from Product and Sprint Teams to escalate and resolve complex technical issues

Stakeholder Communication Collaborate with DPM and APM to communicate critical incidents and align with broader product goals

Workarounds Provide temporary solutions for urgent business processes while awaiting permanent fixes

Documentation Ensure all issues are documented in ServiceNow including root causes and resolution detailsOnCall Support Participate in oncall support rotation ensuring availability for critical system incidents as needed2 System Analysis Process OptimizationRoot Cause Analysis Perform initial root cause analysis Level 1 for system disruptions and inefficiencies

Process Improvement Identify patterns in recurring issues and recommend process improvements or system optimizations

Data Analysis Analyze data flow and troubleshoot submission intake data extraction and user management issues

User Feedback Work closely with business users to understand pain points and suggest potential automation or workflow enhancements3 User Support ManagementUser Support Provide support to users of underwriting applications addressing inquiries resolving issues and ensuring optimal user experience

User Management Oversee user accounts roles and permissions within underwriting systems ensuring appropriate access levels and compliance with security policies

Training Develop and deliver training materials and sessions to educate users on system functionalities and best practices4 Incident Tag Management ReportingTag Management Manage incident tags within ServiceNow to categorize and prioritize issues effectively

Reporting Utilize incident tags to generate reports and dashboards providing insights into incident trends and areas for improvement

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