Test Manager

3 days ago

Navi Mumbai, Maharashtra, India Qualitykiosk Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Hiring a Test Manager - ServiceNow Testing, for one of our key client in Vikhroli (WFO)

Experience: 8+ Years

Job Title: ServiceNow Test Manager

Role Overview:

We are seeking an experienced ServiceNow Test Manager / Lead with strong functional and automation testing expertise in the ServiceNow platform. The ideal candidate will be responsible for defining, managing, and executing end-to-end testing strategies across ServiceNow modules such as ITSM, ITRM (GRC), and FCU (Financial Controls Utility). This role requires a blend of hands-on testing experience, test management leadership, and stakeholder communication, ensuring delivery excellence within an Agile framework.

Key Responsibilities:

  • Lead and manage all aspects of ServiceNow testing functional, regression, integration, and automation.
  • Develop detailed test strategies, test plans, and execution roadmaps for multiple ServiceNow modules.
  • Coordinate test execution cycles, track progress, and ensure timely delivery of testing milestones.
  • Manage defect lifecycle and collaborate with development and business teams to ensure closure.
  • Work closely with stakeholders, product owners, and scrum teams to align testing objectives with business goals.
  • Drive continuous improvement in testing processes, automation coverage, and reporting standards.
  • Provide leadership, mentoring, and guidance to the testing team members.
  • Ensure compliance with ITIL processes and organizational testing standards.
  • Oversee and validate integrations between ServiceNow and third-party tools or APIs.
  • Prepare and deliver comprehensive test reports, dashboards, and metrics to management and stakeholders.

Must-Have Skills:

  • Strong hands-on experience in ServiceNow testing (Functional & Automation).
  • Proven experience in test management, planning, execution, and defect management.

  • Practical knowledge of ServiceNow modules including:

  • ITSM (IT Service Management)

  • ITRM (GRC Governance, Risk, and Compliance)

  • FCU (Financial Controls Utility)

  • Exposure to Agile/Scrum methodologies and sprint-based testing practices.

  • Excellent stakeholder communication and reporting skills.
  • Sound understanding of ITIL processes.
  • Experience in managing and mentoring testing teams.
  • Familiarity with integrations (APIs, third-party tools) within ServiceNow environments.

Nice-to-Have Skills:

  • Knowledge of ServiceNow automation tools or ATF (Automated Test Framework).
  • Exposure to synthetic monitoring tools or continuous testing frameworks.
  • Background in Digital Engineering Monitoring (DEM) or similar environments.

Interested applicants please share your updated resume on

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