Senior Product Delivery Associate

JOB DESCRIPTION

Are you ready to lead innovation in marketing transformation? Join our Card Marketing team and help shape the future of campaign management in a dynamic, collaborative environment. You'll accelerate your career growth, work alongside passionate change leaders, and make a lasting impact on how we deliver results. At J.P. Morgan, your ideas and leadership will drive industry-leading solutions and empower teams to achieve more.

As a Senior Product Delivery Associate in Card Marketing Transformation, you will work within a team of change managers and user acceptance testers to deliver a game-changing process and capability transformation roadmap. You will drive program management, change management, and go-to-market strategy design across five transformation pillars, bringing teams together to achieve strategic objectives. You will lead by example, influence cross-functional partners, and create structure in a fast-paced, matrixed environment. Your leadership will help us reimagine how we deliver consistent marketing and customer experiences.

Job responsibilities

• Drive multiple, concurrent strategic, complex, and highly visible programs as a thought-leader
• Establish and maintain a single, prioritized backlog across five Card Marketing Transformation pillars, ensuring strategic alignment with organizational goals
• Oversee transformation organizational health and ongoing governance model, including agile-driven capability planning and prioritization with multiple Product and Technology partners
• Develop and implement an agile-driven user acceptance testing and change management program, rooted in rapid, continuous delivery principles
• Communicate to all levels of the organization through compelling, impactful storytelling, including presentation decks and monthly newsletters
• Facilitate project status presentations to ensure communication, alignment, and coordination across all stakeholders
• Foster an environment where all voices are heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Champion both business and culture transformation, leading with consistency, integrity, and humility

Required qualifications, capabilities, and skills

• 7+ years of related experience (program management and product owner-related experience)
• Proven experience as a Product Owner or Product Manager in the marketing technology space.
• Strong understanding of marketing technology platforms and tools.
• End to end program delivery and user acceptance testing experience – including understanding of best practices, tools, and processes
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.