Sr. Technical Program Manager, Alexa Connected Devices

Are you passionate about building the infrastructure that powers the world's largest IoT installation and most capable AI assistant? Do you thrive on tackling complex technical challenges at the intersection of IoT and AI? Are you energized by driving cross-functional programs that span distributed systems, LLMs, and critical infrastructure?

The Alexa Connected Devices team is seeking a dynamic Sr. Technical Program Manager to drive innovation in our core horizontal services. As part of the team that enables over 1 billion connected endpoints (Echo, FireTV, Smart Home, Mobile, and Metis), you'll lead complex initiatives that transform how Alexa connects, discovers, and manages devices at massive scale.

Key job responsibilities
You will be responsible for championing and successfully delivering large projects and programs across Alexa. You will:

• Drive complex technical programs that power Alexa's core device connectivity, management, and interaction capabilities

• Lead cross-functional initiatives to scale our infrastructure that processes billions of daily context updates and device commands

• Own end-to-end program execution: gather and analyze requirements, coordinate and participate in technical design, build and maintain project/program plans, track progress, mitigate risks, communicate with stakeholders and ensure successful delivery

• Manage dependencies across multiple teams to optimize delivery while maintaining quality SLAs

• Partner with engineering and QA teams to design, implement, and test solutions

• Develop and track program metrics focused on: Availability, Latency, Accuracy, Quality, Cost-effectiveness, Operational excellence and progarm success

• Create and maintain program roadmaps, identifying risks and dependencies while driving mitigation strategies

• Lead operational excellence initiatives to improve developer productivity and system efficiency

A day in the life
You'll collaborate across teams to define and deliver platform features through:

Program & Technical Leadership

• Partner with product, engineering, QA, and stakeholders to define and refine platform features

• Guide end-to-end feature delivery across multiple teams and systems

• Deep dive into: requirements, technical specifications and engineering implementation plans

• Drive integration between edge devices, cloud services, and consumer-facing features

• Communicate across levels informing status, blockers, and path forward

Cross-functional Collaboration

• Guide diverse teams including: Product managers, Engineering teams, other program managers, Science teams

• Facilitate technical discussions, drive consensus, and decision-making

• Ensure alignment and forward progress across workstreams

Execution & Delivery

• Lead regular status updates and program reviews

• Identify and remove blocking issues

• Monitor progress against milestones

• Ensure quality standards are met throughout development

• Drive continuous improvement in delivery processes

About the team
Alexa Connected Devices team's mission is to design, build, and operate core horizontal services that power Alexa—the world's largest IoT installation and most capable, efficient, and trusted AI assistant. We deliver core capabilities enabling Alexa to connect, discover, set up, manage, and interface with over 1 billion connected endpoints (Echo, FireTV, Smart Home, Mobile, and Apps).

Basic Qualifications:
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

Preferred Qualifications:
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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