Training Manager For Virtual

4 days ago

Hyderabad Thane, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Hi All,

We are hiring at Kotak Life Insurance for the below vacancy,

Interested candidates can mail their resume on kli.jayshree-

Role Overview:

We are seeking a dynamic and experienced Training Manager to lead the learning and development initiatives for our Virtual Relationship Manager (VRM) teams operating in the Call Centre (CC) and Life Insurance (LI) verticals. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance the performance, compliance, and customer engagement capabilities of VRMs.

Location: Thane & Hyderabad

Key Responsibilities:

  • Training Strategy & Design

  • Develop and implement comprehensive training programs tailored to VRM roles in CC and LI.

  • Align training content with business goals, regulatory requirements, and customer service excellence.

  • Content Development

  • Create engaging training materials including presentations, manuals, e-learning modules, and assessments.

  • Collaborate with product, compliance, and sales teams to ensure accuracy and relevance of content.

  • Delivery & Facilitation

  • Conduct onboarding and refresher training sessions for new and existing VRMs.

  • Facilitate workshops, role-plays, and simulations to enhance soft skills, product knowledge, and sales techniques.

  • Performance Monitoring

  • Track training effectiveness through assessments, feedback, and performance metrics.

  • Identify skill gaps and recommend targeted interventions.

  • Stakeholder Collaboration

  • Work closely with HR, Operations, and Business Heads to align training with organizational needs.

  • Support change management initiatives and new product launches through training.

  • Compliance & Quality

  • Ensure all training programs adhere to regulatory standards and internal policies.

  • Maintain training records and audit readiness.

Qualifications & Experience:

  • Bachelors degree (Masters preferred) in HR, Business, Education, or related field.
  • 5+ years of experience in training, preferably in BFSI, Call Centre, or Insurance domains.
  • Strong understanding of Life Insurance products and virtual relationship management.
  • Experience with digital training platforms and LMS tools.

Skills Required:

  • Excellent communication and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple training projects simultaneously.
  • Proficiency in MS Office and e-learning tools.
  • Empathy, patience, and a passion for people development.

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