Senior Scrum Master

What success looks like in this role:

• Provides leadership and oversight to the Technical Writing group for the ServiceNow practice.
• Oversees team efforts to create compelling, interesting and clear documentation that enhances and accurately describes the company's products, enabling clients to effectively use and maximize product features and capabilities.
• Ensures effective collaboration with product, user experience, other engineering and subject matter experts throughout product design and development to gather information and define documentation requirements. With responsibility of doing Business Analyst responsibilities.
• This includes ensuring the successful implementation and optimization of the ServiceNow platform.
• Your leadership will guide the team through iterative development cycles, ensuring that goals are met, timelines are adhered to, and the overall project vision is achieved.

You will be successful in this role if you have:

• We are seeking Minimum 10 years with highly skilled and experienced Senior Scrum Master & BA- ServiceNow to lead and oversee a team of 8-10 talented Business Analysts.
• In this dual role, the ideal candidate will not only manage and mentor a dynamic team but also take an active role in ensuring the seamless delivery of business analysis activities.
• The successful candidate will bring a unique blend of leadership, strong analytical abilities, and hands-on experience in Scrum methodologies, working to drive continuous improvement and collaboration across cross-functional teams.
• As a Scrum Master, you will be responsible for guiding and developing the team of Business Analysts, providing strategic direction, and ensuring that team members are aligned with business goals and project timelines. You will be expected to create an environment that fosters growth, accountability, and high performance while also leading by example in supporting day-to-day business analysis tasks.
• In addition to leadership responsibilities, this role requires active participation in business analyst activities, including requirements gathering, process mapping, and solution design. You will work closely with various stakeholders to understand business needs and translate them into actionable solutions.
• Furthermore, as a Scrum Master, you will oversee the agile delivery processes for the team, helping to remove roadblocks, facilitating sprint planning, daily stand-ups, and retrospectives. You will play a critical role in promoting agile best practices and ensuring that the team is continuously improving its efficiency, collaboration, and communication.
• The ideal candidate will possess exceptional communication skills, a deep understanding of ServiceNow functionalities, and a strong commitment to delivering high-quality business solutions in an agile environment.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .