Control Manager Associate

JOB DESCRIPTION

Join our CO&D team and play a key role in managing regulatory and audit engagements. Be part of a collaborative environment that values expertise and innovation. Advance your career while supporting critical compliance and operational initiatives.

As an Engagements Analyst within the CO&D team, you manage a diverse caseload of regulatory exams, audits, and compliance tests. You coordinate responses, analyze emerging issues, and ensure effective risk management across operational processes. You build strong partnerships and deliver clear, concise communications to key stakeholders.

Job Responsibilities

• Effectively manage a caseload of regulatory and audit engagements.
• Review and respond to information requests from examiners, auditors, and testers.
• Coordinate with subject matter experts to prepare and submit responses.
• Oversee the full lifecycle of engagements, including planning, fieldwork, and reporting.
• Develop and maintain strong knowledge of WKO/DDS Ops policies and systems.
• Investigate and analyze emerging issues, performing root cause analysis.
• Perform internal control reviews to validate operational effectiveness.
• Advise on key risks and reassess controls for timely risk identification.
• Conduct record-level testing to ensure procedural and quality alignment.
• Build effective partnerships with senior leaders and cross-functional teams.
• Synthesize complex information into clear messages for stakeholders.

Required Qualifications, Capabilities, and Skills

• Demonstrate ability to work in a fast-paced, evolving regulatory environment.
• Exhibit strong AML/KYC/Operations knowledge and understanding of onboarding lifecycle.
• Manage time, organize tasks, and plan effectively to handle multiple assignments.
• Interpret operational management concepts and assess policy impacts.
• Perform strategic end-to-end reviews and recommend control enhancements.
• Work confidently with databases and understand database concepts.
• Review documentation and provide executive summaries and trend analysis.

Preferred Qualifications, Capabilities, and Skills

• Demonstrate AML/KYC and data expertise in financial services.
• Hold a bachelor's degree and/or relevant work experience.
• Apply experience in AML/KYC, Compliance, or Risk/Controls within banking.
• Utilize digital tools and dashboards such as Alteryx, Pega, and Tableau.
• Proficiently use MS Office applications including Outlook, Word, Excel, and PowerPoint.
• Engage with cross-functional teams to drive compliance initiatives.
• Contribute to process improvements and operational efficiency.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.