Support Engineer

3 days ago


United States of America USA, India ANR SOFTWARE PVT LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Eligibility & Job Description Eligibility: Bachelor degree in Mathematics, Computer Science, Information Management or Statistics Any graduate or post graduate in IT Minimum 2 years of work experience in BPO or as a Tech Support Executive Strong leadership skills Skills to meet objectives within timeline Strong knowledge of tools to access Internet (Web browsers, search engines, email platforms, shortcuts, etc.) Proficient in email writing etiquette High IQ level Ownership Oriented Strong analytical and troubleshooting abilities Basic SQL knowledge will be an added advantage Ability to perform assigned duties with minimal supervision Work independently but work well as a team member Ability to communicate effectively with a diverse group of customers both technical and non-technical Strong verbal and written communication skills Good time management skills Ability to multi-task and adjust to changing priorities Excellent organizational skills Job Description: Manage customer issues considering SLA Promote detailed communication and share information among peers in organization Take ownership for and respond to client escalations appropriately. Manage CRM and ticketing Be an example technical resource for the team Resolve issues in timely manner Provide direct technical assistance to customers via phone, email, and remote Provide remote infrastructure support delivery and perform root cause analysis



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