Gurugram is hiring For International Non Voice

A Job Description (JD) for an International Chat Process providing non-voice customer support to international clients through live chat and email, focusing on resolving inquiries and issues, maintaining customer satisfaction, and accurately documenting interactions in a Customer Relationship Management (CRM) system. Key responsibilities include using written communication skills, managing multiple conversations, escalating complex cases, and contributing to process improvement. Essential qualifications are strong written and comprehension skills, typing proficiency, multitasking ability, and a positive attitude, with flexibility in hours often required.

Key Responsibilities

• Provide Chat Support: Handle real-time chat and email queries from international customers.
• Resolve Issues: Identify and resolve customer complaints and issues efficiently and professionally.
• Build Rapport: Establish sustainable relationships and trust with customers through effective communication.
• Documentation: Maintain accurate records of customer interactions in the CRM system.
• Escalate Issues: Collaborate with internal teams to escalate and resolve complex or unresolved problems.
• Stay Updated: Remain knowledgeable about product information and company policies to provide accurate support.
• Multitasking: Manage multiple chat conversations simultaneously.
• Quality Assurance: Adhere to quality guidelines to ensure a positive customer experience.

Required Skills & Qualifications

• Excellent Written Communication: Strong command of English and effective comprehension skills.
• Typing Speed: Proficient typing speed, often at least 25 words per minute.
• Technical Skills: Proficiency with live chat software and CRM systems.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Customer Service: A high level of empathy, patience, and a positive demeanor.
• Multitasking & Time Management: Ability to handle multiple tasks and manage time effectively.
• Education: Typically, an undergraduate degree or equivalent, though some roles may hire freshers.
• Language Proficiency: Multilingual proficiency is often a plus.

Preferred Attributes

• Experience: Previous experience in customer support or specific experience in international chat is often preferred.
• Industry Knowledge: Understanding of the specific products or services being supported, such as eCommerce or technology.
• Flexibility: Willingness to work in night shifts or flexible hours, including weekends.
• Immediate Joiners: A preference for candidates who can start immediately.

Salary Upto 5.50 LPA (40,000 Monthly + 5K Variable)

Walkin Interviews at Ienergizer Plot , Udyog Vihar Phase 3, Gurugram Haryana

Preferred Early Joiners

Contact Person :- Manish HR : , Sheetal:

Thanks

Team HR Ienergizer