Manager - Quality

3 days ago

Mumbai, Maharashtra, India ibex Full time ₹ 5,00,000 - ₹ 25,00,000 per year
Overview

The Quality Manager is responsible for managing the overall QA Operations for multiple programs across all sites.

Knowledge

  • Proficient in the use of commonly used Quality Transaction Monitoring tools such as Verint, Nice as well as strong working knowledge in the use of reporting tools such as MS Excel and PowerPoint
  • Knowledge of Six Sigma methodologies preferably with Black and Greenbelt certification
  • Knowledge of COPC, TQM, ISO or other QM tools/concepts
  • Knowledge of Call Center operations and procedures

Skills

  • Excellent communication skills
  • Excellent presentation and analytical skills
  • Strong interpersonal skills at both individual and team level
  • Must possess effective organizational skills and time management skills
  • Strong reporting skills

Abilities

  • Ability to effectively lead a team and foster professional working relationships and high standard of work ethics
  • Possesses a collaborative working style and the ability to work independently and in a team environment.
  • Ability to plan, organize, and schedule work flow to meet rigid project deadlines
  • Adaptable and able to move with change while maintaining a positive attitude
  • Ability to work on several projects simultaneously
  • Ability to communicate professionally with all levels of management

Ability to work on a flexible schedule (graveyard/shifting schedule)

Responsibilities
  • Supervise Quality Supervisors and a team of Quality Analys
  • Provides developmental feedback, and formal, fact-based performance appraisals to team members on semi-annual basis
  • Ensures that Auditors follow the approved guidelines, SOPs, and processes consistently
  • Organizes time and work to manage priorities and meet deadlines
  • Implements methods and procedures to enhance individual and team efficiency
  • Conducts research and data analysis to conceptualize performance improvements
  • Responsible for internal/external schedule of QA activities, orientation and feedback
  • Serves as liaison and work with the clients to review and resolve issues
  • Provides a weekly status detailing major accomplishments, operations-related issues and risks, performance improvement opportunities, and upcoming activities
  • Provides monthly retention risk analysis
  • Defines Key Performance metrics methodologies
  • Consolidate processing analyst issues to be escalated to Unit Lead or Client teams
  • Submit recommendation for annual budget
  • Responsible for ensuring program and team metrics, including QA calibration and validation
  • Responsible for ensuring that productivity and operational efficiency metrics are achieved
  • Responsible for retaining at least 95% of top performers and at least 85% of overall team
  • Responsible for operating within team budget
  • Ensures that SLAs are met in terms of Productivity, Accuracy and Turn Around Time
  • Assists in identifying root causes of errors, provides recommendations and action plans
  • Provides developmental feedback, coaching and remedial support to the team
  • Promotes continuous learning and skills development through the company's available resources
Qualifications
  • Bachelor's Degree (any field)
  • At least 5 years of related experience in call center quality transaction management preferably with a global quality set up; 3 years related experience gained in a managerial capacity

  • Asst. Manager

    1 week ago

    Mumbai, Maharashtra, India Quality HR Services Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Description : Asst. Manager - Management System Opening: 1 Nos.Job ID: 108869Employment Type: Full TimeReference:Work Experience: 5.0 Year(s) To 8.0 Year(s)CTC Salary: 4.80 LPA TO 6.00 LPAFunction: Production / Quality / MaintenanceIndustry: Industrial Products/Equipment/Machinery/Projects & EnggQualification: Diploma - Chemical; Diploma - Mechanical;...

  • Manager - Talent Acquisition

    2 days ago

    Mumbai, Maharashtra, India Quality HR Services Full time ₹ 13,00,000 - ₹ 18,00,000 per year

    Job Description : Manager - Talent Acquisition Opening: 1 Nos.Job ID: 114571Employment Type: Full TimeReference:Work Experience: 8.0 Year(s) To 10.0 Year(s)CTC Salary: 13.00 LPA TO 18.00 LPAFunction: HR - IR / Administration / Facility ManagementIndustry: Plastic/RubberQualification: BBA / BMS - HR / Industrial Relations; MBA/MMS/MPM/PGDM - HR/Industrial...

  • Manager - Quality

    10 hours ago

    Mumbai, Maharashtra, India Asian Paints Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    External Job Description Job Summary:- Driving a culture of Business Excellence across various Business Units and aligning the overall process flow with an end-to-end perspective, thereby enhancing the effectiveness & agility in overall business outcome- Ensure efficient & effective implementation of Quality agenda across Supply Chain, Research &...

  • Quality Manager

    3 days ago

    Mumbai, Maharashtra, India MOT marketing Technologies Full time ₹ 5,20,000 - ₹ 7,00,000 per year

    Assistant Management Representative – API Q1 Quality ManagementLocation: Khopoli, MumbaiExperience: 5–7 YearsWe are an API-certified engineering and manufacturing organization specializing in Oil & Gas equipment, artificial lift systems, and well completion tools. With a strong focus on quality excellence, compliance, and innovation, we are expanding our...

  • Quality Manager

    2 weeks ago

    Mumbai, Maharashtra, India Asian Heart Institute Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Position:As a Quality Manager at Asian Heart Institute, you will see the quality operations ensuring compliance with the statutory requirements, liaison with external and internal related to Quality Management System e.g. certification and accreditation bodies Your role includes coordinate with all the departmental heads for quality indicators and internal...

  • Quality Manager

    6 days ago

    Mumbai, Maharashtra, India Hector And Streak Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking an experienced Manager QC (Quality Control) for a well known company in Jewellery Industry to lead the Quality Control function and ensure the highest level of product quality in line with international standards. The role involves managing a large QC team, coordinating with multiple departments and driving continuous improvements to achieve...

  • Manager - Quality

    6 days ago

    Mumbai, Maharashtra, India RPG Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About RPG Enterprises:  Mumbai head-quartered RPG Enterprises is one of India's largest industrial conglomerates. With over 15 companies in its fold, the group has a strong presence across core business sectors such as Infrastructure, Tyres, IT, Healthcare, Energy and Plantation to name a few. Established in 1979, RPG Enterprises is one of India's fastest...

  • Quality Manager

    4 weeks ago

    Mumbai, Maharashtra, India Bechtel Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Quality Manager

    2 weeks ago

    Mumbai, Maharashtra, India Adani Enterprises Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Deputy General Manager - Quality About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years,...

  • Quality Manager

    2 weeks ago

    Mumbai, Maharashtra, India Godrej Properties Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job TitleManagerAbout Godrej Properties Godrej Properties is among the fastest growing real estate companies in India, having grown by a CAGR of 20% by booking value in the last 5 years and earned the distinction of being the largest listed real estate developer in India for last two financial years (FY2018 and FY2019). We aim to accelerate this momentum...