MIS Manager

Job Title: MIS Manager

Location: 509, Venus Atlantis, Prahladnagar, Ahmedabad, Gujarat, 380051

Shift timings: US Shift 7:30 pm - 4:30 am

Job Summary

The Sales Operations Manager plays a critical role in enabling the success of the sales organization by ensuring the team has the necessary tools, processes, insights, and support. This role focuses on process optimization, CRM and data management, technology enablement, and cross-functional collaboration to improve efficiency and drive performance. The ideal candidate will be both analytical and strategic, with the ability to manage systems and lead teams.

Key Responsibilities

Process Management

• Design, implement, and optimize scalable sales processes and workflows.
• Monitor and manage end-to-end sales procedures to ensure operational efficiency.
• Identify process inefficiencies and recommend solutions to improve productivity.

Data Management

• Establish and enforce data quality standards; conduct regular data hygiene audits and provide feedback and training to the sales team to maintain reliable, compliant data.
• Oversee CRM administration, ensuring data accuracy and integrity.
• Analyze sales data to uncover trends, patterns, and opportunities for growth.
• Generate regular and ad-hoc reports to support decision-making and strategy development.

Technology & Tools

• Lead the end to end implementation of a new CRM platform, including requirements gathering, vendor evaluation, system configuration, data migration, change management, and user adoption to ensure a successful roll out on schedule and within budget.
• Manage the sales technology stack, ensuring optimal performance and alignment with business needs.
• Research, evaluate, and implement new sales tools and systems to improve team capabilities.
• Provide training and support on sales technologies to ensure adoption and effectiveness.

Collaboration & Communication

• Work closely with sales, marketing, finance, and customer success to align goals and initiatives.
• Serve as a liaison between sales reps and other departments, providing operational support and removing roadblocks.
• Communicate insights, updates, and performance metrics to senior management and stakeholders.

Leadership & Team Management

• Lead and develop a team of sales operations analysts or specialists.
• Provide coaching, mentorship, and performance feedback to drive team success.
• Establish team goals and KPIs, and conduct regular reviews and assessments.

Sales Forecasting & Reporting

• Build and manage accurate sales forecasting models and dashboards.
• Track sales performance against targets, highlighting risks and opportunities.
• Deliver actionable insights and reports to leadership on sales trends and pipeline health.

Strategic Planning

• Support annual planning efforts related to sales hierarchy, data governance, and organizational alignment.
• Collaborate with sales strategy and analytics teams to align on fiscal-year goals, resource allocation, and territory design.

Qualifications

• Bachelor's degree in Business, Operations, Marketing, or a related field; MBA preferred.
• 5+ years of experience in sales operations, business operations, or related fields.
• Proficiency in CRM platforms, reporting tools (e.g., Excel, Tableau, Power BI), and sales enablement technologies.
• Proven experience managing or supporting sales operations for a sales team of 30 or more quota-carrying representatives.
• Strong analytical, organizational, and project management skills.
• Excellent communication and interpersonal abilities.
• Proven experience in cross-functional collaboration and team leadership.