Microsoft Active Directory Admin

• Hands on experience in Hardware issues and RAID, experience in problem solving Capability in IBM, HP and Dell Hardware
• Expert knowledge on OS troubleshooting, Expert experience in OS performance issues.
• Strong Knowledge and troubleshooting skills on Windows server (Blue Screen Errors, performance issues,
• permissions issues)
• Strong troubleshooting skill in Windows server recovery.
• Strong understanding and troubleshooting skill of Windows Cluster.
• Must have thorough experience in handling the Windows Clusters and troubleshooting of the issues.
• Strong understanding and experience on Windows Server patch management tools like WSUS, SCCM and strong
• in planning of patching of large number of Windows servers using tools.
• Expert knowledge in DHCP, Scopes and understanding super scopes and troubleshooting of any issues.
• Must have hands on experience in File share servers and DFS and troubleshooting.
• Strong in migration planning and designing for various Windows technologies like File server, Windows Operating
• System etc.
• Experience in handling print servers, KMS Servers.
• Knowledge on Radius servers.
• Worked on Antivirus related issues - Trend, Symantec, Microsoft Forefront and understanding of AV concepts
• Good Exposure to various tools and technologies (VM Ware, Citrix, Virtualization etc)
• Working knowledge of server virtualization (Hyper-V, Vmware) host and Guest OS.
• Expertise in automation and reduction of manual efforts through Scripting/tools, Scripting knowledge/ experience
• in VB Script, PowerShell is must.
• An ability to learn new technologies quickly Good time management skills with strong documentation skills.
• Good communication skills both written and verbal.
• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
• Provide on-site support at data centre for infrastructure maintenance activities.
• Work with Local & Global Teams
• Perform in 24 x 7 environment in shift roster and attend calls whenever assigned
• Willing to Work on Shifts based on the projects need
• Experience in providing RCAs for Priority tickets.
• Microsoft and other technical/ industry certifications desirable.
• Proactive and clear communication skills
• Willingness to travel to different locations on short team. (Travel and location flexibility)
• Handling escalated incidents or high critical tickets providing RCA.
• Predicting Risk/ Impact and Participating in Major Changes.
• Handling 3rd party for underpinning contract SLA's
• To provide technical support to clients, respond promptly to issues reported by clients, conducting root cause
• analysis and going through various testing scenarios for thorough resolution.
• Develop and maintain operational documentation and specifications on system builds, disaster recovery, and
• standard operating procedures.
• Drive root cause analysis and provide feedback to improve customer architecture changes.
• Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.
• Quality and Process Knowledge
• Good ITIL knowledge

Requirements

• Expert knowledge on DC partition, FSMO roles, seizure, and transfer.
• Understanding of Forest and Domain level functional level.
• Understanding of LDAP.LDS.
• Hands on experience and strong troubleshooting skill in AD replication, Sites, KCC, etc., experience in planning
• and implementation of Active Directory Replication.
• Expert knowledge and must have hands on experience on DC replication and underlying issues. health check
• commands.
• Understanding of Trusts and knowledge on validating trusts, experience in designing and deploying new Active
• Directory domains and domain/ forest trusts.
• Expert knowledge and must have worked on OUs, GPOs, GPO Modelling and analysing the issues.
• Experience in designing Group Policies and managing them, strong troubleshooting skill in GPO related issues.
• Expert Understanding on DNS concepts, DNS backup and must prepare health checks.
• Strong understanding of Microsoft DNS and troubleshooting skill in resolving DNS related issues.
• Strong understanding of File Replication Service (FRS) and Distributed File System (DFS) and strong troubleshooting skill in FRS and DFS replication issues.
• Understanding of AD sites and subnets, Binding.
• Must have worked on deleted objects and restoration.
• Must have hands on experience on getting AD reports like, active users and other AD reports.
• Basic understanding of ADCS, Root CA, subordinate CAs, creation of CSRs, knowledge on CRL
• Must have knowledge on all the Ports.
• Sound knowledge on NTP servers and troubleshooting.
• Strong Understanding of ADSI edit concepts.
• Must have knowledge on system state backups and restoration.
• Knowledge on ADFS is an added advantage.
• Enhance customer satisfaction by responding to all customer filed issues specific to AD & Windows and providing
• relief either through self or by driving visibility of the issues upstream to ensure they get fixed.
• Improve product supportability and serviceability by actively participating in new design development to provide
• feedback to drive increased stability of AD and Windows platforms for enhanced customer satisfaction.