Athenahealth - Lead Network Engineer

Description :

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Lead Member Technical Staff (Network Engineering - Tech Ops).

Role Summary :

The Lead Network Engineer will act as the primary point of contact for the Chennai site, but flexible to travel to Pune/Bangalore, responsible for resolving complex network issues ranging from large-scale wireless incidents to physical layer problems.

The role involves vendor coordination, collaboration with peer teams, and leadership during major incidents.

In addition, this position will contribute to design, upgrades, monitoring, and capacity planning in a multi-vendor, global environment.

We are seeking a subject matter expert in Wireless networking (Aruba) with hands-on experience in Aruba ClearPass, Palo Alto (including GlobalProtect), Dell SONiC, and SD-WAN solutions.

Key Responsibilities :

- Serve as the primary escalation point for Chennai site network issues across LAN, WAN, WLAN, and security layers.

- Install, configure, upgrade, and maintain networking and security equipment in a multi-vendor environment (Juniper, Aruba, Palo Alto, Dell SONiC, NSX, VeloCloud, etc.

- Lead troubleshooting of complex incidents, including wireless, firewall, VPN, and routing/switching problems.

- Actively participate in a 24x7 on-call rotation and provide onsite leadership during critical events.

- Coordinate with service providers, hardware/software vendors, and technical support partners to drive issue resolution.

- Track, report, and proactively address network capacity and performance concerns.

- Provision and manage site-to-site IPSEC VPNs and WAN connectivity with LECs/IXCs.

- Ensure adherence to IT change control and incident management best practices.

- Collaborate with peer engineering teams to support network design, automation, and long-term strategy.

- Alongside Chennai, provide onsite support at Bangalore or Pune when required for major incidents or implementations.

Education & Experience :

- Bachelors degree in Computer Science, Engineering, or related field (or equivalent experience).

years of professional experience in network engineering, including production 24x7 environments.

- Proven expertise in Wireless implementation, operations, and troubleshooting (Aruba preferred).

- Strong multi-vendor background : Juniper, Aruba, Palo Alto ( GlobalProtect), Dell SONiC, VeloCloud.

- Deep understanding of TCP/IP, routing, and switching protocols.

- Experience with firewall, VPN, and security technologies (Palo Alto strongly preferred).

- Familiarity with public and private cloud networking.

- Working knowledge of Linux OS networking stack troubleshooting.

- Understanding of structured cabling standards and physical layer troubleshooting.

Skills & Attributes :

- Strong analytical and problem-solving skills; able to resolve complex technical issues independently.

- Effective stakeholder management; able to collaborate across global teams.

- Excellent written and verbal communication skills.

- Ability to prioritize and multitask in high-pressure environments.

- Strong organizational skills with proven experience managing projects and deadlines.

- Desire and ability to continuously learn and mentor others.

- Bonus : Hands-on experience with Ansible, Git, Python, EVPN/VXLAN.

- Knowledge of MacOS and Windows at the OS level is an advantage.

About Athenahealth :

Our vision : In an industry that becomes more complex by the day, we stand for simplicity.

We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture :

Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision.

We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives.

We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.

Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment :

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way.

That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What We Can Do For You :

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility.

While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.

With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.

We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

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