Customer Service Representative

2 days ago

Lucknow, Uttar Pradesh, India Niftel Communications Full time

Join Niftel as a Customer Service Representative - Lucknow

Job Title: Customer Service Representative

Full Time (WORK FROM OFFICE)

Location: Jopling Road, Hazratganj

Salary: 13,000 to 15,500 (in-hand, with no deductions)

Working Hours: 8 hours login + 1-hour break

6 working days/week, with 1 rotational week off

Shift Timings:

  • Male: Rotational shifts (Day, Evening, Night, Midnight)
  • Female: Day rotational shifts

About the Role:

We are seeking dedicated and enthusiastic Customer Support Executives to join our Domestic Process team. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities:

  • Handle inbound and outbound customer calls /chats efficiently.
  • Resolve customer queries accurately and with empathy.
  • Provide timely and relevant information while ensuring high customer satisfaction.
  • Adhere to company processes, policies, and performance standards.

Required Skills:

  • Excellent verbal and written communication skills in English.
  • Ability to handle multiple tasks and work under pressure.
  • Strong interpersonal skills and customer-oriented approach.
  • Basic computer knowledge and typing skills.

Qualifications:

  • Minimum 12th pass or graduate (any discipline).
  • Prior experience in BPO or customer service (preferred but not mandatory).

Perks and Benefits:

  • Comprehensive professional training.
  • Growth opportunities and career advancement.
  • Supportive and collaborative work culture.

Contact or Drop your CV at :

HR Alviya

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