Production Analyst

2 days ago

Pune Margarpatta, India Deutsche Bank Full time
Job Description:

Job Title: Production Analyst

Corporate Title: NCT

Location: Pune, India

Role Description

Production is responsible for the supply of IT services to the bank.

Work includes:

  • Resolving events and complex issues with an awareness of overlapping and different technology areas
  • Identifying where IT designs can be strengthened and provide value to the bank
  • Partnering with product development to ensure that the business needs for each targeted segment are incorporated into product design and branding approaches
  • Providing technical delivery governance on all related IT platforms and delivering technical expertise for support in outage co-ordination
  • Embracing a Continuous Service Improvement approach to drive efficiencies and remove repetition to stream-line support activities

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
  • Actively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidents
  • Collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
  • Contribute to monitoring, reporting and improvement
  • Ensuring that metrics are monitored and improved where necessary
  • Experience with multiple technology stacks (Microservices, DB2/Oracle database, Kubernetes, Cloud based platforms, JAVA, SQL etc)
  • Working knowledge of standard tools (Service-Now, Confluence, JIRA)
  • ITIL & GCP qualified desirable
  • English language skills mandatory, German desirable

Your skills and experience

  • 2-4 years of experience in Banking and IT industry.
  • Bachelor's degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How we'll support you

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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