Associate - Patient service

3 days ago

Yelahanka, Karnataka, India Cytecare Hospital Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Communicating and coordinating with patient and the doctors.

Managing calls and customer queries.

Identify and assess customers' needs to achieve 10/10 satisfaction rate.

Error free billing (OP & IP) to be maintained.

Build sustainable relationship and trust with customer

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.

Follow communication procedures, SOP*s guidelines and policies.

Take the extra mile to engage customers.

Ability to multi-task, prioritize, and manage time effectively.

To carry out any other task assigned by higher authority.

Sending daily/weekly/monthly reports as specified by department head.

· To have excellent communication both in English & Kannada.

· The operator on board should be extremely courteous towards people calling from in and outside to the hospital and make them feel the operator is willing to do everything for them.

· To have hands on knowledge on Computer skills - Basic Office systems - Excel, Word, PPT

· Receive out calls and connect them to the Doctors/secretaries correctly as the request been made.

· Doctors and staff making out calls ascertain the correct numbers and connect them speedily.

· Maintain register for the same.

· MIS reports to be generated, maintained and sent as per time lines.

· Maintain Hospital telephones line clear and undisturbed available free at most of the time for the use i.e. Leisure.

· Make complains to the Maintenance department in case of any fault/damage/breakage and also inform to HOD.

· Check the intercom lines and instruments and use the service of telephone technician in case of any repairs.

· Make sure that telephone system work smoothly without interruption.

· Operator should not be engaged in unnecessary conversation while sitting on the board.

· Accuracy is very essential to connect to the correct numbers required.

· All queries on mail/Phone needs to be responded to within the defined TAT

· Appointments to be fixed as per requirement.

· Operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by HOD.

· Not to leave the post till reliever reports to the duty.

· Maintain cleanliness & upkeep of the department.

· Any other task assigned by the superiors from time to time.

Attend Emergency Code no) calls on most priority & Announce the code through public address system respectively and also should take clear address with land marks

Job Type: Full-time

Pay: ₹21, ₹25,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Expected Start Date: 30/12/2025

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