Business Process Analyst

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world's most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

The Business Process Analyst plays a critical role in driving operational excellence and continuous improvement across Astound Digital. This role will focus on analyzing, designing, and optimizing business processes to enable efficiency, scalability, and alignment with strategic goals. The Senior Analyst will collaborate across business units, lead workshops with stakeholders, and provide thought leadership on best practices in process management.

In this role you will get to

• Lead discovery sessions with stakeholders to capture business requirements, pain points, and improvement opportunities.
• Map, analyze, and design / redesign business processes to align organizational strategy, compliance requirements and best practices.
• Define business requirements and functional specifications for technology solutions that support process improvements and automation.
• Act as a bridge between business teams, technology teams, and leadership to ensure alignment and feasibility.
• Develop and maintain clear and comprehensive documentation (SOPs, policies, process manuals) in line with governance requirements.
• Facilitate workshops and training sessions to embed process changes into daily operations and drive adoption.
• Mentor junior analysts and share knowledge of methodologies, tools, and standards.
• Contribute to governance frameworks for process management, ensuring compliance with documentation standards and monitoring process KPIs.
• Identify automation and digitization opportunities to reduce manual work and improve efficiency.
• Provide post-implementation support for released solutions, initiatives, and processes, acting as the primary point of contact for process-related inquiries within assigned projects.

Your skills and qualifications

• 3-5 years of experience in business process analysis, business transformation, or related roles.
• Strong business acumen and good understanding of core enterprise processes (O2C, R2R, H2R).
• Proven ability to work independently on complex cross-functional process improvement initiatives, taking ownership of deliverables and driving outcomes with limited guidance.
• Strong knowledge of BPM methodologies and process optimization techniques.
• Proficiency with process modeling and collaboration tools (e.g., Visio, Lucidchart, BPMN, Jira, Confluence).
• Familiarity with using Salesforce products.
• Experience writing business and functional requirements for system enhancements.
• Strong analytical and problem-solving skills, with the ability to translate complexity into actionable solutions.
• Excellent stakeholder management and facilitation skills across all levels of the organization.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Advanced written and spoken English communication skills.

What we offer in return

• Well-structured processes
• Knowledgebase of the world's largest ecommerce delivery team
• Professional training and certifications
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans
• Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level

Why work for Astound Digital?

Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love