Senior Jira Administrator

6 days ago

Bengaluru South Karnataka, India GSR Business Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 15,00,000 per year

Company Description

Global Software Resources (GSR) focuses on simplifying IT complexities and streamlining operations to help businesses achieve agility, efficiency, and profitability. With expertise in virtualizing infrastructure from data centers to mobile devices, GSR enables IT services to be accessible anywhere and on any device. The company collaborates with clients as a trusted partner in application development, CRM, system integration, testing, and maintenance. GSR's innovative IT solutions provide distinct advantages over competitors, empowering clients to operate and grow successfully.

As a 
Jira Administrator
, you will be responsible for the end-to-end management, configuration, and optimization of the Atlassian tool suite, including 
Jira Data Center, Jira Cloud, Jira Service Management (JSM), Confluence, and Assets (Insight)
. You will play a critical role in supporting enterprise-wide collaboration, IT service delivery, and asset management.

To join our growing team, please review the list of responsibilities and qualifications.

Key Responsibilities

  • Administer and configure Jira Data Center & Cloud, including DC-to-Cloud migration (Jira & Jira service Desk).
  • Manage Jira Issue types, workflows, screens, permissions, custom fields, automation rules, notifications ,and screen schemes.
  • Set up and support Jira Service Management (JSM): service desks, SLAs, request types, and portals.
  • Design and maintain Assets (Insight) schemas.
  • Support Confluence spaces, templates, permissions, and plug-in management.
  • Provide application support for Jira, Confluence, and JSM across IT and business teams.
  • Gather and analyze business requirements to optimize Jira/Confluence configurations.
  • Evaluate, test, and configure Jira/Confluence plug-ins.
  • Automate tasks using REST APIs, webhooks, and ScriptRunner.
  • Create Jira projects, filters, dashboards, and reports.
  • Document workflows, configurations, and processes to support runbooks and training.
  • Stay updated with the latest Jira features and best practices.

Required Skills & Qualifications:

  • Jira administration experience (DC & Cloud), including DC-to-Cloud migration (Jira & Jira service Desk)..
  • Expertise in Jira Software, Jira Service Management, Confluence, and Assets (Insight).
  • Strong understanding of ITIL practices and service management workflows.
  • Proficient in REST APIs, scripting (e.g., Groovy/ScriptRunner), and system integrations.
  • Familiar with Agile (Scrum, Kanban), and SAFe methodologies.
  • Ability to translate business needs into technical solutions and workflows.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication; effective stakeholder engagement.
  • Proactive, client-focused, and able to provide strategic guidance.

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