Hiring Insurance Verification

1 week ago

Chennai, Tamil Nadu, India Q Way Technologies Full time ₹ 80,000 - ₹ 1,20,000 per year

Dear Candidates ,

Hiring Insurance Verification (IV) Caller US Healthcare

Experience Required: 2- 5 years

Work Mde- full Time

Shift: Night shift

The Insurance Verification (IV) Caller is responsible for contacting insurance carriers in the United States to verify patient eligibility, coverage, benefits, and authorizations. This role plays a key part in ensuring accurate billing and clean claim submissions for healthcare providers.

Key Responsibilities:

  • Call US-based insurance companies to verify patient eligibility and benefits.

  • Gather and confirm details such as:

  • Policy status, effective dates, and plan type (HMO/PPO/etc.)

  • Co-pay, co-insurance, and deductible amounts
  • Authorization or referral requirements

  • Coverage limitations or exclusions

  • Document verified information accurately in the EMR/EHR or client portal.

  • Work with billing teams to ensure proper claim submission based on insurance verification.
  • Maintain high accuracy and call handling standards to meet daily productivity targets.
  • Handle confidential patient information in compliance with HIPAA regulations.
  • Collaborate with team leads or QA specialists to improve process efficiency and quality.
  • Follow-up on pending verifications as needed.

Requirements:

  • Minimum 1-4 years of experience in US healthcare voice process (insurance verification preferred).
  • Strong knowledge of US health insurance terms and payers.
  • Proficient in verbal English communication and active listening skills.
  • Familiar with EMR/EHR software and insurance portals.
  • Ability to work night shifts (US time zones).
  • High attention to detail and data accuracy.
  • Knowledge of HIPAA compliance and RCM cycle is a plus.
  • Team player with problem-solving skills and willingness to learn.

Interested Candidate can apply for this job

Priyanga Hr

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