Business Process Analyst

Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.

Join us 
 
Who are we?
Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT).
 
Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.
 
Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.
 
And we want YOU to be a part of it.
 
Job Title: Business Process Analyst
Experience:  3+ years
Mode of Hire : Fulltime
Location: Bengaluru, Karnataka, India

Job Description : The People Associate role will be responsible for working closely with managers and employees to resolve a broad series of HR queries while partnering closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals.

This role reports to the Senior Manager, Global People Solutions

Key areas of responsibility:

• Manage case volume for various internal transfers within the company

• Ensure timely processing of all Global Offboarding activities

• Update various employee profiles and data changes related to their internal movement

• Make appropriate adjustments per the request and communicate progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills

• Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions

• Supports cyclical HR events that impact employees (i.e., Annual Review/Employee Promotions etc.)

• Review and complete forms accurately for submission to COE teams or vendors

• Establish and maintain collaborative and respectful partnerships with our COE's in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience

• Map the business process, and recommend changes if-as appropriate to improve quality and timeliness of service

• Conduct root-cause analysis for issues and identify solutions

• Serve as back-up to the team leader(s) and in leaders absence provide guidance to other members of the team

• Be flexible and able to handle unexpected transactions and service requests

• Maintain discretion and adhere to strict confidentiality standards

This is a fully remote position, and you will be required to work from home.

Qualifications:

• Basic Qualifications:

• 2+ years of corporate or professional HR experience, ideally in a shared services environment

• Knowledge of HR policies and regulations

• Strong problem-solving skills

• Experience using enterprise-scale HRIS tools (like Workday, Smart Recruiter.)

• Experience using a HR Case Management system (like ServiceNow)

• Strong Microsoft Office Suite skills (Word, PowerPoint, Excel, Visio)

Preferred Qualifications:

• 4+ years of work experience and a bachelor's degree

• General knowledge of HR functional policies and practices within a Global Shared Services model

• Comfortable working in a fast-paced

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