IT Support

Company Overview

Sitics Logistic Solutions Pvt Ltd is a prominent player in the logistics industry, aiming to become a fully integrated service provider. Headquartered in Palakkad, with a workforce of employees, the company strives to deliver effective, efficient, and innovative logistics solutions to partners worldwide. For more details, visit our website.

Job Overview

We are seeking a Junior IT Support professional based in Madurai. This is a full-time position requiring 1 to 3 years of relevant experience. The ideal candidate will contribute to maintaining and improving IT infrastructure, with a focus on hardware networking, laptop and desktop configuration, and CCTV systems.

Qualifications and Skills

• Proficiency in hardware networking (Mandatory skill) to ensure seamless connectivity and troubleshoot network-related issues efficiently.
• Experience in configuring laptops and desktops (Mandatory skill), providing quick and effective solutions to end-users.
• Expertise in managing and maintaining CCTV systems (Mandatory skill) to ensure security and operational efficiency.
• Familiarity with scanners, able to install and maintain to ensure optimal performance in day-to-day operations.
• Knowledge of printers and their maintenance to handle print-related issues and ensure productivity.
• Understanding of biometric systems, ensuring proper installation, configuration, and troubleshooting.
• Ability to diagnose and resolve technical issues promptly to minimize downtime and maintain business continuity.
• Strong communication skills to effectively interact with team members and vendors for successful IT operations.

Roles and Responsibilities

• Manage and maintain IT infrastructure, including hardware networking, laptop/desktop configurations, and CCTV systems.
• Troubleshoot and resolve hardware and software issues to ensure smooth IT operations and minimal service disruption.
• Install and configure scanners, printers, and biometrics, ensuring seamless functionality and user support.
• Provide technical support to end-users, resolving inquiries and issues in a timely and efficient manner.
• Collaborate with team members to improve system functionality and streamline IT processes.
• Maintain documentation and reports on IT activities to ensure transparency and accountability.
• Stay up-to-date with emerging technologies and industry trends to continuously enhance IT service delivery.
• Support the IT team in various projects, contributing to the overall success and growth of the company.