Operations Analyst 1

At myKaarma, we're not just leading the way in fixed ops solutions for the automotive industry—we're redefining what's possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We're looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you're ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description:

• We are seeking an Operations Analyst who will embody a customer-first mindset, ensuring high service uptime across Cloud, Server, Network, Storage, and Database environments. Grounded in the "Working Backwards" philosophy, the ideal candidate will actively design and optimize monitoring tools tailored to customer needs. This role requires cross-functional collaboration across global teams with a "Think Big, Start Small, Scale Fast" mindset. If you thrive in a dynamic, customer-centric environment and embrace a modern, data-driven approach to operations, this position offers the perfect opportunity. Familiarity with AI-powered tools and automation technologies is a strong plus.

Question: How do you manage a severity level 1 incident?

Answer: As an operations analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution. It's also important to notify all stakeholders and follow the established incident management process.

The Operations Analyst will be responsible for the following:

• Monitoring of L1 Resources for all domains to cover and the IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime.
• Evening OR night shift.
• Create / Setup monitoring Alerts & Dashboard.
• Design and develop infrastructure monitoring, reporting tools, and configuration management tools.
• Demonstrates curiosity in leveraging AI to enhance daily operations and quickly adapts to new AI tools for workflow improvement.
• Fine-tuning the configuration to maintain the performance and functionality of the existing monitoring solutions.
• Prepare and maintain documentation and reports, and provide follow-up status on identified tasks.
• Handle outage processes and escalations according to the standard procedure, and follow up with the various engineering teams on pending high-priority tickets.

Skills and Qualifications:

• Graduate in Computer Science or a related area.
• Good Communication Skills (Should be able to communicate with the US & Canada Team).
• 0-3 years of experience.
• Understanding of AI concepts, with familiarity with current AI tools used for monitoring.
• Good knowledge of cloud providers like AWS and GCP.
• Familiarity with the fundamentals of Linux scripting languages.
• Aware of configuration management tools like Ansible, Puppet, and Chef.

Nice-to-haves

• Experience with monitoring systems like Prometheus and Grafana.
• Red Hat Certification.
• Knowledge of logging solutions such as Graylog.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our "Highly Aligned, Loosely Coupled" model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, life, and disability benefits.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.