ASA - Infra Supply Chain Systems

4 days ago

Bengaluru, Karnataka, India Talent Worx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

Requirements

  • Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment.
  • Support resolution of integration issues with Oracle Fusion platform
  • Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
  • Create SQL queries to perform data and to troubleshoot and fix bugs
  • Run standard period close reports
  • Follow up with Oracle on bugs / SRs and provide required log files
  • Identify opportunities to improve system operations, including technical documentation     
  • Ensure issues are resolved within the agreed service level agreements (SLAs).
  • Participate in regular team meetings and provide feedback on service improvements.
  • Suggest and implement process improvements to enhance efficiency and customer satisfaction.
  • Participate in ongoing training and professional development opportunities.
  • Bachelors in Information Technology, Computer Science or a related field preferred
  • 5+ year of hands-on technical experience with warehouse management, inventory and planning systems
  • Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes
  • 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
  • Experience demonstrating and understanding business logic and process diagrams
  • Experience leading teams and/or experience working with multiple stakeholders and leadership 
  • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
  • Experience operating with SLAs in a client-facing role in a production environment
  • Ability to work effectively as part of a team and collaborate with other departments.
  • Highly organized with the ability to manage multiple cases and tasks simultaneously.
  • Flexible to work on-call schedule on weekdays and occasionally on weekends.

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