Senior Product Operations

Senior Product Operations (KYC)

Location: Singapore / Taiwan, Taipei
Department: Product & Design Product
Employment Type: Full-time: Remote / Hybrid

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

The Central Product Team at Binance is where innovation meets user experience. We're shaping the core platforms and services that support Binances global ecosystem, optimizing user interactions, and enhancing operational efficiency. If you're passionate about building scalable, secure solutions that drive crypto adoption, join us and be part of a team that's redefining the digital asset experience.

• Manage the existing portfolio of KYC and KYB vendors, evaluating performance and identifying opportunities for improvement or expansion
• Develop and coordinate with internal stakeholders and vendors to implement strategies in order to build the best in-class KYC/KYB solution
• Drive contract extension/new vendor onboarding
• Evaluate vendor performance data by tracking key metrics and service level agreements (SLAs)
• Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement
• Contribute to identifying and mitigating risks associated with vendor relationships
• Assist in conducting due diligence and risk assessments to ensure vendor compliance with security, privacy, and regulatory standards
• Handle monthly billing, forecasting, and usage tracking while ensuring cost-effectiveness of all vendors
• Conduct market analysis to identify and select new vendors, deploy segment knowledge and insights to create strategy for business growth

• 5 years of KYC or vendor management experience from Finance or Technology industry; Crypto experience preferred
• Familiarity with contract management and vendor evaluation process, understanding of vendor relationship dynamics and negotiation principles
• Result-driven with a strong ability in analyzing data to derive insights and make decisions
• Excellent communication, analytical, logical thinking, problem-solving, and writing skills
• Good time management and coordination skills to manage multiple projects and keep them on schedule
• Adaptable, open-minded, and comfortable to work in a fast-paced remote working environment
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders

• Shape the future with the worlds leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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