TELECALLER (Female candidates preferred)

2 weeks ago

Vallarpadam Kochi Kerala, India N-ME Smartec LLP Full time ₹ 1,44,000 per year

Job Description – BPO/Telecaller

As a BPO/Telecaller, you will be responsible for reaching out to potential and existing customers to promote our products/services, gather information, and address inquiries. The ideal candidate will have excellent communication skills, a persuasive attitude, and a strong commitment to achieving sales targets.

Key Responsibilities:

  • Make outbound calls to potential and existing customers to introduce and promote our products/services.

  • Engage with customers to understand their needs and provide relevant information or solutions.

  • Follow up with leads and prospects to convert inquiries into sales.

  • Maintain accurate and detailed records of all calls, interactions, and outcomes in our tracking system.

  • Handle customer objections and resolve issues in a professional manner.

  • Track and report on performance metrics, such as call volume, conversion rates, and sales numbers.

  • Achieve and exceed individual and team performance targets.

  • Collaborate with team members and supervisors to develop strategies for improving sales and customer satisfaction.

  • Stay up-to-date with product knowledge, industry trends, and competitor activities

Qualifications:

  • High school diploma or equivalent; further education or relevant certifications are a plus.

  • Previous experience in telecalling, sales, or customer service is preferred but not required.
    • Excellent verbal communication and interpersonal skills.

  • Ability to handle rejection and stay motivated.

  • Strong problem-solving skills and a proactive approach.

  • Basic knowledge in MS office (MS Excel and MS Word).

What We Offer:

  • Competitive salary and performance-based incentives.

  • Comprehensive training and professional development opportunities.

  • A supportive and collaborative work environment.

  • Opportunities for career growth within the company

Job Types: Full-time, Fresher

Pay: From ₹144,000.00 per year

Language:

  • Malayalam (Required)
  • English (Required)

Work Location: In person

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