IT System Engineer

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

IT System Engineer

The IT System Engineer is responsible for providing support to critical internal infrastructure and applications. This is a professional level position and requires strong execution and analytical abilities. This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology. Candidate must have strong server, network, communication, and analytical skills. This position may need to travel internationally on occasion to our other offices.

Key Responsibilities

• Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
• Applies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operations
• Installs, configures, upgrades, tunes, and troubleshoots server and non-desktop computer hardware, software, systems, and other resources in a datacenter or other centralized computer network setting
• Maintains access control, data integrity, and file system security for the computer/datacenter environment
• Monitors, tracks, and records system performance and utilization metrics
• Assist in improving the efficiency of and help standardize current processes
• Contribute to documentation of application architecture, system configuration across platforms, and interface with various systems, and use this knowledge effectively to resolve issues
• Determine and document the root cause of an outage, duration and recommendations or steps to resolve issues
• Provide assistance as required in analyzing trends and suggesting long-term and short-term improvements
• Resolve incidents and problems in accordance with defined guidelines and meet operational level agreements
• Assist in change management processes, implement change requests and meet project deliverables within defined guidelines
• May participate in the development of information technology and infrastructure projects
• Ability to work after hours including weekends and night when required
• Respond to general inquiries
• Requires a dynamic, hard-working individual, with excellent inter-personal, oral and written communication skills
• Capable of effectively communicating highly technical information to both technical and non-technical personnel

After 30 Days, the System Engineer will:

• Understand the team's workflow – crew requests, incidents, and internal projects
• Meet the teams and get to know our services and their consumers
• Become comfortable supporting their areas of expertise
• Make connections within the team and consume knowledge articles to begin to understand the SailPoint way

After 60 Days, the System Engineer will:

• Participate in high visibility projects
• Become a known expert amongst the teams we serve
• Confidently address incidents and requests across our spectrum of services
• Join the on-call rotation

After 90 Days, the System Engineer will:

• Contribute to the project backlog to address outstanding opportunities
• Recommend and apply environmental changes to strengthen our services
• Speak confidently to the standards and services the team provides

Requirements

• Bachelor's degree in Computer Science/Engineering or equivalent relevant experience
• Expertise with Linux system administration, particularly Red Hat Enterprise Linux
• Experienced with administering Windows Server operating systems
• Experience with on-prem virtualization technologies (VMWare, Nutanix, etc)
• Skilled with system and configuration management tools (Ansible, Tanium, Terraform, etc)
• Scripting skills (Bash, Python, PowerShell, etc)
• Proficient with Microsoft 365 administration, including Entra ID, Exchange Online, and Teams
• Knowledgeable in networking principles, devices, and protocols
• Familiarity with storage area networks (SAN) and network-attached storage (NAS)
• Excellent troubleshooting and problem-solving abilities
• Effective communication and teamwork skills with a global team
• Ability to work independently across multiple efforts with general guidance
• Motivated to learn new technologies and skills
• Ability to lift 25 pounds unassisted
• Industry certifications such as MCSE, RHCE, VCP, or equivalent are a plus.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.