Front Desk Receptionist

Job Overview:

White Zone Dental Clinic is seeking a friendly, professional, and organized Receptionist to be the first point of contact for our patients. The ideal candidate should have excellent communication skills, a pleasant demeanor, and the ability to handle multiple tasks efficiently while ensuring a welcoming environment for patients.

Roles & Responsibilities:

• Greet patients warmly and ensure they feel comfortable and welcome.
• Answer phone calls, respond to inquiries, and schedule/reschedule appointments efficiently.
• Maintain and update patient records in the clinic's system.
• Handle billing, payment collection, and provide receipts to patients.
• Coordinate with dentists, dental assistants, and other staff for smooth patient flow.
• Manage front office cleanliness, organize patient waiting areas, and ensure a professional environment.
• Maintain appointment reminders through calls, SMS, or WhatsApp.
• Assist patients with forms, documentation, and insurance-related queries if applicable.
• Address patient concerns or escalate them to the concerned authority promptly.
• Support in day-to-day administrative tasks as required by management.

Key Skills & Qualifications:

• Minimum qualification: Graduate (Any stream).
• Prior experience as a Receptionist, preferably in healthcare/dental clinic, is an added advantage.
• Excellent verbal and written communication skills in English, Bengali, and Hindi.
• Strong organizational skills and ability to multitask.
• Proficiency in MS Office and basic computer operations.
• Customer-oriented approach with a positive attitude.

Additional Attributes:

• Professional appearance and behavior.
• Ability to work under pressure and maintain patience.
• A team player with problem-solving skills.
• Willingness to learn about dental treatments and services to answer patient queries effectively.

Job Types: Full-time, Permanent

Pay: ₹10, ₹14,000.00 per month

Benefits:

• Paid sick time

Work Location: In person