Director of IT provider

Job Title: Director of IT - Provider Team

Department: Information Technology

Summary:

The Director of IT - Provider Team is a key leadership role responsible for the successful delivery of application development projects and programs within the Payor - Provider domain. This role requires a strong technical background, proven leadership skills, and extensive delivery experience in the US Healthcare Payer industry, particularly within the Provider domain. The Director will lead a team of Developers, Product Owners, and Business Analysts, ensuring alignment with organizational goals and effective resource utilization. Operating in a matrixed environment, the Director will be a skilled relationship builder, collaborating with US counterparts and other internal teams to achieve shared objectives.

Key Responsibilities:

• Leadership and Team Management:

• Provide strategic direction and leadership to the Provider Team, fostering a culture of collaboration, innovation, and continuous improvement.

• Directly manage a team of approximately 5 employees, with oversight of approximately 60 total resources, including Developers, Product Owners, and Business Analysts.
• Conduct performance reviews, provide coaching and mentoring, and support the professional development of team members.

• Assess and identify capability gaps within the team, developing and implementing strategies to address them.

• Delivery and Project Management:

• Take accountability for the successful delivery of application development projects and programs within the Provider domain, ensuring adherence to timelines, budgets, and quality standards.

• Drive the execution of projects, proactively addressing risks and issues, and escalating as needed.

• Ensure the delivery of high-quality software solutions that meet business requirements.

• Resource Management and Planning:

• Develop and maintain resource plans and projections, aligning resources to the right efforts.

• Experience in demand and capacity planning and forecasting to accurately predict resource needs.

• Coordinate with Product Owners to understand project priorities and develop resource allocation strategies.

• Stakeholder Management and Communication:

• Work closely with US counterparts and other internal teams to ensure alignment and effective collaboration.

• Interface with various stakeholders across the organization, building strong relationships and fostering open communication.
• Identify and communicate risks and issues to senior leadership and team members.

• Present project status updates and other relevant information to senior leadership.

• Technical Expertise and Strategy:

• Maintain a strong understanding of the current technology stack (Mainframe, Java, APIs) and integrations with external vendors.

• Provide technical guidance and support to the team, ensuring adherence to best practices and architectural standards.
• Contribute to the development of IT strategies and roadmaps for the Provider domain.

Required Qualifications:

• Minimum of 10 years of experience in the US Healthcare Payer industry.
• At least 15-18 yrs of IT experience.
• Experience within the Provider domain (Credentialing, Contracting, Directories & Provider Data Management).
• Proven experience in leading and managing application development teams.
• Strong delivery experience with a track record of successfully delivering projects and programs.
• Experience with demand and capacity planning and forecasting.
• Solid understanding of a variety of technology stacks, including Mainframe, Java, and APIs.
• Experience working with external vendors.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong problem-solving and analytical skills.
• Ability to influence and negotiate with stakeholders in a matrixed organization.

Leadership Skills:

• Vision: Ability to shape the overall direction of an organization.
• Curiosity: Not being content with the status quo, a desire to continuously improve.
• Communication: Ability to clearly and effectively communicate risks, issues, and project status to various audiences.
• Accountability: Taking responsibility for actions and outcomes.
• Integrity: Being honest and ethical in all interactions.
• Creativity: Thinking outside the box and generating innovative solutions.
• Flexibility: Adapting to changing situations and priorities.
• Relationship-building: Building strong connections and fostering collaboration.
• Problem-solving: Identifying and resolving complex issues.