Infrastructure Services Technical Lead

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. CES is also a third-party asset manager of more than 13,000 MWs of renewable and conventional generation resources across all ISOs in the United States, Ontario, Canada and Guam. CES empowers clients to achieve their goals by helping them navigate the evolving energy markets, complex market rules, and new energy technologies.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the "Best Places to Work" by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

The Infrastructure Services Technical Lead / Developer acts as the bridge between infrastructure operations and modern application development. This role focuses on automation, data visualization, and web-based tool development to enhance how the Infrastructure Services (IS) team manages systems, tickets, and performance.

The ideal candidate is both a hands-on developer and systems thinker—capable of designing dashboards, streamlining workflows, and translating complex operational data into clear, actionable insights for technical and non-technical stakeholders alike.

Key Responsibilities

Automation & Development

• Design and build scripts, services, and APIs to automate routine infrastructure workflows (e.g., monitoring, provisioning, patching, ticket management).
• Develop internal web applications and dashboards to visualize live infrastructure data (Service Desk, network metrics, asset management).
• Create reusable libraries, templates, and components for automation and reporting.
• Implement CI/CD pipelines and maintain GitHub repositories in alignment with DevOps best practices.

Dashboard & Web Development

• Build and maintain responsive dashboards using Power BI or modern web frameworks.
• Integrate multiple data sources into unified, interactive views.
• Partner with leadership to design reporting tools that highlight SLA compliance, resource utilization, and team performance.
• Ensure front-end usability, accessibility, and visual clarity for diverse audiences.

Technical Leadership

• Serve as a technical advisor to the Infrastructure Services team, providing guidance on automation, dashboard design, and platform integration.
• Lead proof-of-concept initiatives to evaluate new tools, frameworks, or processes for improved reliability and efficiency.
• Mentor team members in scripting, automation development, and API utilization.

Process & Collaboration

• Collaborate cross-functionally with Help Desk, DBA, Network, and Server teams to identify automation and data-reporting opportunities.
• Document system architectures, development processes, and workflows for sustainability and knowledge sharing.
• Contribute to roadmap planning, technical goal setting, and continuous improvement initiatives.

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field required;
• 5+ years of experience in infrastructure engineering, DevOps, or software development with an emphasis on automation and dashboard creation;
• Proficient in PowerShell, Python, or similar scripting languages;
• Experienced in building web applications using HTML, CSS, JavaScript, and modern frameworks (React, Vue, );
• Skilled in working with RESTful APIs, JSON, and integrating disparate systems;
• Familiar with monitoring/ticketing platforms such as SolarWinds Service Desk, ServiceNow, or Jira;
• Strong understanding of SQL and data visualization tools (Power BI, Grafana, );
• Experience implementing CI/CD pipelines and using GitHub for version control;
• Familiarity with AI frameworks or APIs (OpenAI, Azure OpenAI, TensorFlow, ML-based analytics) is preferred;
• Strong analytical and problem-solving capabilities;
• Ability to translate infrastructure operations into user-friendly, web-based insights; and
• Collaborative mindset with a focus on innovation and continuous improvement.

CES India offers competitive compensation and a comprehensive benefits package that includes medical, accident, and life insurance coverage for associates and their dependents, generous paid leave, flexible hybrid work options, and access to professional learning programs through Udemy Business. Associates also benefit from global collaboration opportunities, performance-based incentives, and a supportive culture focused on growth and innovation.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.