Cloud Support Engineer

5 days ago

IND Pune Kalyani Nagar India Wolters Kluwer Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Cloud Support Engineer Openings At Wolters Kluwer, Pune

Job Description

You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer's customers for our cloud-hosted financial management software applications.

In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.

Responsibilities

  • Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.

  • Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.

  • Monitor, identify, troubleshoot server and network issues.

  • Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.

  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.

  • Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.

  • Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.

  • Create documentations, knowledge articles

  • Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues

Requirements

  • Bachelor's or master's degree in computer science-related fields.

  • Knowledge or experience with Azure or other cloud platforms.

  • Desired programming languages: Java, JavaScript, SQL

  • Operating systems: Windows (Linux is a plus)

  • Experience with application servers like Wildfly or Jboss

  • Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts

  • Availability for stand-by shifts on monthly level which might require interventions outside the business hours.

  • Fluency in English (written and oral)

  • Minimum 1 year of experience as a customer support specialist

  • Strong problem solving and analytical skills.

  • Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.

Nice to have:

  • Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.

  • Knowledge on Docker and Kubernetes

  • Experience with cloud performance tuning and security testing is a plus.

  • Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)

  • Other languages (such as German or French) are a plus.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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