Cloud Support Engineer

5 days ago

IND Pune Kalyani Nagar India Wolters Kluwer Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Cloud Support Engineer Openings At Wolters Kluwer, Pune

Job Description

You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer's customers for our cloud-hosted financial management software applications.

In this role you are responsible for complex problem analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems.

Responsibilities

  • Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.

  • Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.

  • Monitor, identify, troubleshoot server and network issues.

  • Collaborate with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.

  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.

  • Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.

  • Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.

  • Create documentations, knowledge articles

  • Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues

Requirements

  • Bachelor's or master's degree in computer science-related fields.

  • Knowledge or experience with Azure or other cloud platforms.

  • Desired programming languages: Java, JavaScript, SQL

  • Operating systems: Windows (Linux is a plus)

  • Experience with application servers like Wildfly or Jboss

  • Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts

  • Availability for stand-by shifts on monthly level which might require interventions outside the business hours.

  • Fluency in English (written and oral)

  • Minimum 1 year of experience as a customer support specialist

  • Strong problem solving and analytical skills.

  • Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.

Nice to have:

  • Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.

  • Knowledge on Docker and Kubernetes

  • Experience with cloud performance tuning and security testing is a plus.

  • Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)

  • Other languages (such as German or French) are a plus.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

  • ▷ Urgent Search! Cloud Engineer

    2 weeks ago

    Bengaluru, India Tek Support Full time

    Job Description Job Title: Cloud Engineer Experience Required: 10+ Years Location: Remote Position Overview: We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and...

  • Enterprise Software Engineer

    1 week ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Enterprise Software Engineer - DevSecOps . Wolters Kluwer is seeking a motivated and talented DevSecOps Engineer to join our dynamic team. This is an exciting opportunity for an individual with hands-on experience in a mature software engineering and a DevSecOps environment to further develop their skills and make a meaningful impact within a...

  • Senior Enterprise Software Engineer

    1 week ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Senior Enterprise Software Engineer - DevSecOps . Wolters Kluwer is seeking a motivated and talented Senior DevSecOps Engineer to join our dynamic team. This is an exciting opportunity for an individual with hands-on experience in a mature software engineering and a DevSecOps environment to further develop their skills and make a meaningful impact within...

  • Senior Enterprise Software Engineer

    2 weeks ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Senior Enterprise Software EngineerJob Description BASIC FUNCTION Wolters Kluwer is seeking a motivated and talented Senior Enterprise Software Engineer to join our dynamic team. This is an exciting opportunity for an individual with hands-on experience in a mature software engineering and a DevSecOps environment to further develop their skills and...

  • Lead Enterprise Software Engineer

    2 weeks ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Lead Enterprise Software Engineer -DevSecOps Wolters Kluwer is seeking a motivated and talented DevSecOps Lead Engineer to join our dynamic team. This is an exciting opportunity for an individual with hands-on experience in a mature software engineering and a DevSecOps environment to further develop their skills and make a meaningful impact within a...

  • DevOps Engineer

    2 weeks ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DevOps Engineer (4-6 yrs Exp) immediate joiners only About the Role: As a DevOps Engineer, you will play a critical role in streamlining software development and deployment processes, ensuring efficiency, scalability, and reliability. You will design and maintain CI/CD pipelines, automate workflows, and optimize infrastructure to support high-performance...

  • DevOps Engineer

    7 days ago

    IND - Pune, Kalyani Nagar, India Wolters Kluwer Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DevOps Engineer (5+ yrs Exp) immediate joiners only About the Role: As a DevOps Engineer, you will play a critical role in streamlining software development and deployment processes, ensuring efficiency, scalability, and reliability. You will design and maintain CI/CD pipelines, automate workflows, and optimize infrastructure to support high-performance...

  • Technical Support Engineer

    7 days ago

    IND-Bangalore-Kalyani Vista II, India Broadcom Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Senior Technical Support Engineer Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The VMware Cloud Foundation (VCF) division enables organizations...

  • Cloud Support Engineer

    3 weeks ago

    Gurugram, India Milliman Full time

    Job Description Job Summary The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and Databricks. This position will be in Global Corporate Services -...

  • Technical Support Engineer

    2 weeks ago

    IND-Bangalore-Kalyani Vista II, India Broadcom Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Technical Support Engineer - VCF Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer Job Description - Technical Support...