Senior Operations Associate

5 days ago

Delhi NCR New Delhi, India Vutto Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview

We are seeking a sharp and execution-driven Sr. Operations Associate who will work closely

with the Program Manager to own and deliver impact on one critical business metric

such as reducing Vehicle TAT (procurement refurb retail sale) or maximizing

margins through product differentiation. This is a hands-on role with a strong focus on data,

process building, and continuous improvement.

Key Responsibilities


• Metric Ownership

  • Take end-to-end ownership of a chosen metric (e.g., Vehicle TAT, Margin

Maximization).

  • Build processes, track performance, and course-correct to achieve targets.


• Operational Excellence

  • Partner with refurb, pricing, supply, and retail teams to drive efficiency.
  • Identify bottlenecks in the TAT cycle (procurement, inspection, refurb, sales)

and fix them.

  • Develop frameworks to reduce delays and optimize throughput.


• Margin Maximization / Product Differentiation

  • Work on strategies like bundling, warranties, financing options, and premium

refurb packages.

  • Identify and implement differentiation levers that improve ASP (average

selling price) and gross margin.


• Data & Reporting

  • Maintain dashboards and trackers for the chosen metric.
  • Generate insights from data to influence decision-making.
  • Conduct RCA (Root Cause Analysis) on misses and build preventive actions.


• Cross-Functional Execution

  • Act as a bridge between program management and ground operations.

  • Ensure smooth coordination with central teams, showrooms, and refurb

partners.

Who You Are


• 2–4 years of experience in operations, program management, consulting, or retail/e-

commerce.


• Strong process orientation with an execution-first mindset.


• Analytical and comfortable working with data to track KPIs.


• Ability to zoom in (execution details) and zoom out (strategic levers).


• Bias for action, ownership-driven, and comfortable in a fast-paced startup

environment.

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