Executive - Customer Success/ Client Relations
6 days ago
Vertical - Data & Capability (ertswhile GIX) - Operations Hub
Location – Mumbai
Experience- 1 to 3 years
Job Description
Functional Responsibility / Domain Related
- Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
- Through trainings & product demo's increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
- Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
- Develop good rapport & connect with the key users of various departments at the client organizations.
- Getting market feedback for new product development or enhancing existing products.
- Feedback & testimonials to be collected on a timely basis from the users.
Process Adherence
- Self-motivated for achieving business objectives.
- Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
- Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
- Competition tracking and giving feeds on the same to business.
Client Management / Stakeholder Management
- Key account management through regular meetings with contacts across the hierarchy and across departments
Please note:
- This is not a sales role.
- The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
- There is no target of revenue generation.
Key Skills
Client Relationship Management, Key Account Management, Stakeholder Management, Client Servicing, Sales Support, Communication Skills, Operations Management.
Job Type: Full-time
Work Location: In person
-
Mumbai, Maharashtra, India TESTQ Technologies Full time**Third Party PayrollLocation –MumbaiExperience-1 to 3 yearsJob DescriptionFunctional Responsibility / Domain RelatedBe a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).Through trainings & product demo's increase the users & usage of the CRISIL research services in the...
-
Customer Success Executive
6 days ago
Mumbai, Maharashtra, India Happi Planet Eco Products Full timeKey responsibilities :Respond to customer queries via WhatsApp, phone, and email with timely, friendly, and accurate support across product and order-related questions.Troubleshoot and resolve issues including delayed orders, returns/exchanges, leakage/damage claims, and product usage guidance while meeting SLAs.Provide clear, consistent product and policy...
-
Senior Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India CleverTap Full timeAbout the Role:You will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.Note : This role operates on Pacific Standard Time (PST), with core working hours from 8:00...
-
Senior Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India CleverTap Full timeAbout the Role:You will be responsible for providing complete support to the customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do:Drive the product adoption to help customer achieve their business...
-
GM Business Acquisition and Client Relation
6 days ago
Mumbai, Maharashtra, India PR Management Solution Full timeThe General Manager Business Acquisition & Client Relations will lead the strategic growth agenda across key accounts and new business initiatives. This role will drive high-value client partnerships, revenue expansion, and market intelligence to accelerate NeoNiche's position as a full-service experience agency of choice. It demands a commercially astute,...
-
Customer Success Manager
6 days ago
Mumbai, Maharashtra, India Netradyne Full timeNetradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...
-
Customer Success Manager
6 days ago
Mumbai, Maharashtra, India Digital Consulting Pandit Full timeWork closely with client team to understand the client business strategy, plans requirements.Work with the team to help develop brand strategy including digital marketing strategy execution plans for the client.Develop Content Strategy. Write copies and Captions for Social MediaThis would entail close coordination with the client teamsDevelop quarterly...
-
Analyst - Customer Success & Enablement
5 days ago
Mumbai, Maharashtra, India The Stakeholder Company Pte. Ltd. Full timeAbout TSC:The Stakeholder Company (TSC) is a global artificial intelligence (AI) firm at the forefront of AI-native stakeholder relationship management. Our flagship solution, Genie, delivers comprehensive and in-depth situational awareness through advanced open-source monitoring, seamlessly complementing existing stakeholder monitoring and engagement...
-
Executive - Customer Support
6 days ago
Mumbai, Maharashtra, India Beco Beco Full timeAbout BecoBeco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market. Job Summary: We are looking for a proactive and customer-focused Customer Success Executive to join...
-
Customer Support Executive
6 days ago
Mumbai, Maharashtra, India Precize Full timeRole OverviewWe are looking for a proactive and customer-focusedCustomer Service Executiveto join our team. The ideal candidate will be responsible for managing client communication, resolving queries, coordinating with internal teams, and ensuring an exceptional customer experience throughout the project lifecycle.Key ResponsibilitiesServe as the primary...