Executive - Customer Success/ Client Relations

6 days ago


Mumbai, Maharashtra, India Decillion Digital Full time

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location – Mumbai

Experience- 1 to 3 years

Job Description

Functional Responsibility / Domain Related

  • Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
  • Through trainings & product demo's increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
  • Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
  • Develop good rapport & connect with the key users of various departments at the client organizations.
  • Getting market feedback for new product development or enhancing existing products.
  • Feedback & testimonials to be collected on a timely basis from the users.

Process Adherence

  • Self-motivated for achieving business objectives.
  • Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
  • Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
  • Competition tracking and giving feeds on the same to business.

Client Management / Stakeholder Management

  • Key account management through regular meetings with contacts across the hierarchy and across departments

Please note:

  • This is not a sales role.
  • The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
  • There is no target of revenue generation.

Key Skills

Client Relationship Management, Key Account Management, Stakeholder Management, Client Servicing, Sales Support, Communication Skills, Operations Management.

Job Type: Full-time

Work Location: In person



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