Senior Service Engineer

3 days ago

Hyderabad, Telangana, India Microsoft Full time US$ 1,50,000 - US$ 2,00,000 per year

Are you passionate about cloud computing, obsessed with customer experience, and driven to resolve complex issues under pressure? Do you thrive in high-stakes, live environments and want to play a pivotal role in ensuring the reliability of Microsoft's cloud platform? If so, the Azure Customer Experience (CXP) team has the opportunity for you. 

Microsoft Azure is one of the most exciting and strategic products at Microsoft—powering mission-critical workloads for enterprises, governments, and startups around the world. Azure delivers on-demand, hyper-scale infrastructure and platforms via Microsoft's global data centers, enabling customers to build, host, and scale their applications with confidence. 

The Customer Reliability Engineering (CRE) team within Azure CXP is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our "no dead-end's" philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud 

We are seeking decisive and experienced Service Engineers for Live Site Issues, Problem Management and driving Customer reliability space.  This role is accountable for enhancing the customer experience across Azure, including First Party Services. The ideal candidate will demonstrate strong breadth in managing complex, highly available services, paired with deep technical expertise in Azure Core Services and their inter dependencies. You will work closely with Customers, First Parties, Customer Support, Livesite, and Engineering teams to deliver critical, customer-facing features. Success in this role requires the ability to influence and collaborate across many Azure servicing teams to ensure customer needs are met.  

In addition, this role includes on-call responsibilities for managing and resolving complex multi-service outages. It requires the ability to remain effective under pressure, apply broad technical and analytical skills, and coordinate seamlessly with internal service teams and stakeholders. Strong communication skills—both written and verbal—are essential. You will also lead the evolution of Azure's Incident Management practice through Post-Incident Reviews, process development, and system automation. By leveraging telemetry and metrics, you will identify and drive platform-wide improvements with global impact. You'll be the single point of command and control during high-severity incidents, orchestrating cross-functional engineering, operations, and communications to minimize impact, restore services quickly, and protect the trust of our global customer base. 

This role offers a unique opportunity to make immediate impact, improve systems at scale. 

  • Senior Service Manager

    3 weeks ago

    Hyderabad, Telangana, India LSEG Full time

    Job DescriptionRole ProfileThe Service Management group resides within the Corporate Engineering Reliability Engineering & Enablement Function. It provides operational end-to-end service ownership and support, and manages incident, problem and change processes.The Senior Service Manager is accountable for service management throughout the service lifecycle...

  • Service Engineer

    3 days ago

    Hyderabad, Telangana, India Microsoft Full time US$ 1,50,000 - US$ 2,00,000 per year

    Are you passionate about cloud computing, obsessed with customer experience, and driven to resolve complex issues under pressure? Do you thrive in high-stakes, live environments and want to play a pivotal role in ensuring the reliability of Microsoft's cloud platform? If so, the Azure Customer Experience (CXP) team has the opportunity for you. Microsoft...

  • Senior Backend Engineer

    3 weeks ago

    Hyderabad, Telangana, India BizAcuity Full time

    Senior Backend Engineer (Node/TypeScript) – AI PlatformWork Location - Hyderabad (Full-Time)Team -ServAcuity – Building next-gen onboarding and underwriting tools for UK lendersRole TypeFull-time, Senior IC (hands-on). We hire in two lanes: (A) Backend + AI integrations today, or (B) Backend-strong AI-curious who will ramp on our AI stack in the first...

  • Senior Backend Engineer

    19 hours ago

    Hyderabad, Telangana, India BizAcuity Full time

    Senior Backend Engineer (Node/TypeScript) – AI PlatformWork Location - Hyderabad (Full-Time)Team -ServAcuity – Building next-gen onboarding and underwriting tools for UK lendersRole TypeFull-time, Senior IC (hands-on). We hire in two lanes: (A) Backend + AI integrations today, or (B) Backend-strong AI-curious who will ramp on our AI stack in the first...

  • Service Engineer

    3 weeks ago

    Hyderabad, Telangana, India Spectrum Scientifics Full time

    Spectrum Scientifics has been a leading player in the analytical and Biotech business since 20024. Company is dedicated to providing quality and innovative equipment, along with comprehensive sales and service support. With strong global partnerships and a solid presence in India, We are recognized for our excellence in customer service and product...

  • Senior Automation Test Engineer

    4 days ago

    Hyderabad, Telangana, India beBeeAutomation Full time ₹ 12,00,000 - ₹ 14,50,000

    Automation Engineer Senior Analyst Job DescriptionWe are seeking an experienced Automation Engineer Senior Analyst to join our team. The ideal candidate will have a strong background in test automation and experience with Pega, Java services APIs, and cloud-based applications.Key Responsibilities:Develop and implement test automation frameworks for front-end...

  • Senior PHP Engineer

    3 weeks ago

    Hyderabad, Telangana, India North Hires Full time

    Company DescriptionNorth Hires is a premier consulting firm specializing in Custom Software Development, Recruitment, Sourcing, and Executive Search services. Our team of experienced professionals delivers exceptional recruitment solutions tailored to each client's unique needs. We empower businesses to thrive by providing them with the finest human capital,...

  • Senior System Engineer

    2 days ago

    Hyderabad, Telangana, India Backbase Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    The Job in ShortAt Backbase we aim to deliver a turn-key Data as a Service (DaaS) platform built on top of the Azure Databricks technology. The DaaS platform will enable customers from Backbase to run analytical, AI and ML workloads on data stored in the Engagement Banking Platform without affecting the operational state of the systems.We expect you to have...

  • Senior PHP Engineer

    3 weeks ago

    Hyderabad, Telangana, India North Hires Full time

    Company Description North Hires is a premier consulting firm specializing in Custom Software Development, Recruitment, Sourcing, and Executive Search services. Our team of experienced professionals delivers exceptional recruitment solutions tailored to each client's unique needs. We empower businesses to thrive by providing them with the finest human...

  • Software Engineering Senior Analyst

    4 days ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Role Title: Software Engineering Senior Analyst...