Customer Care Executive

1 week ago

Sector No Airoli Mumbai, India Eclerx Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

7-Nov-2025 & 8-Nov-25

Job Title: Analyst (International Voice Process)

Location: Airoli, Navi Mumbai, Maharashtra | Full Time | Customer Operations

Shift Timings: Rotational Night Shifts | 2-Rotational Week Offs

Job Description:

As a Customer Care Executive for the US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

- Responding to incoming chats from customers in a professional and courteous manner.

- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

- Proactively seeking opportunities to upsell and cross-sell products and services to customers.

- Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.

- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

- Meeting or exceeding individual and team sales targets.

- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

- Excellent communication skills in English.

- Previous experience in a customer service and sales role, preferably in a chat or online environment.

- Ability to multitask, prioritize, and manage time effectively.

- Strong problem-solving skills and the ability to think on your feet.

- Comfortable working in a fast-paced environment.

- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Education:

- High school diploma or equivalent required.

- Bachelor's degree in any field is preferred.

  • Customer Care Executive

    5 days ago

    Airoli, Navi Mumbai, Maharashtra, India Abhinav Institute of Technology and Management Full time

    Profile: Customer Care Executive Gender: Male & Female - Both can apply Age: 20 to 35 years Qualification: HSC / Graduation Experience: Fresher or Experienced - both can apply - What We're Looking For - Well-groomed and confident individuals - Good communication and interpersonal skills - Energetic and enthusiastic attitude - Willingness to learn and...

  • Customer Care Executive

    7 days ago

    Airoli, Navi Mumbai, Maharashtra, India Hiringepics Training & Placement Full time

    **14 days Accommodation Tickets & Relocation Bonus will be given.** Process: Customer Care Executive Work Schedule: 5.5/5 days a week, 9.5/9 hours working Shifts**:Night shifts** **Salary**: 25,000 to 41,000 INR What We’re Looking For: Qualification: Minimum Graduate Experience: *Freshers also can be considered Skills: Excellent English...

  • Customer Care Executive

    2 weeks ago

    Airoli, Navi Mumbai, Maharashtra, India Abhinav Institute of Technology and Management Full time ₹ 1,80,000 - ₹ 3,36,000 per year

    Profile: Customer Care ExecutiveGender: Male & Female – Both can applyAge: 20 to 35 yearsQualification: HSC / GraduationExperience: Fresher or Experienced – both can applyWhat We're Looking ForWell-groomed and confident individualsGood communication and interpersonal skillsBasic computer knowledge (MS Office, email handling, data entry)Energetic and...

  • Customer Care Executive

    7 days ago

    Sector mohali, Chandigarh, India Lavasya Consultancy Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Hiring For Customer Care executive 24/7 Rotational shift Walk in interviews only Need excellent communication

  • Customer Care Executive

    2 weeks ago

    Sector mohali, Chandigarh, India Upsoak Technologies Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for a Customer Care Executive to join our team at Upsoak, a premium online laundry and dry-cleaning service. The ideal candidate should be soft-spoken, confident, and customer-focused. Responsibilities: Handle customer calls and inquiries professionally. Take customer feedback and resolve issues. Maintain a positive and...

  • Customer Care Executive

    2 days ago

    Mumbai, India DS Research Full time

    Customer Care Executive Mumbai Vacancy: 1 posts (Only Female)  Age: 21 yrs - 28 yrs Qualification: Graduate, degree/ diploma in Hospital Management preferred  Experience: minimum 1 to 2 years experience in customer handling, preferably in the Health Care Sector Communication Skills: English, Hindi, Marathi Other Attributes: Patient, presentable, good...

  • Customer Care Executive

    7 days ago

    Mumbai, India Sher Bazaar Full time

    We are Hiring for Customer Care Executive /voice Process / Tele-caller Location: Lower Parel (Mumbai) Designation: Customer Care Executive/ Tele Callers/ Voice Process Responsibilities and Duties Excellent Communication ( Hindi / English ) Client Servicing Skills Ability to Work hard **Salary**: ₹11,000.00 - ₹13,000.00 per month Schedule: - Fixed...

  • Customer Care Executive

    7 days ago

    Mumbai, India Sher Bazaar Full time

    We are Hiring for Customer Care Executive /voice Process / Tele-caller Location: Lower Parel (Mumbai) Designation: Customer Care Executive/ Tele Callers/ Voice Process Responsibilities and Duties Excellent Communication ( Hindi / English ) Client Servicing Skills Ability to Work hard **Salary**: Up to ₹112,000.00 per year Jadwal: - Flexible shift

  • Customer Care

    7 days ago

    Mumbai, India Sher Bazaar Full time

    We are Hiring for Customer Care Executive /voice Process / Tele-caller Location: Lower Parel (Mumbai) Designation: Customer Care Executive/ Tele Callers/ Voice Process Responsibilities and Duties Excellent Communication ( Hindi / English ) Client Servicing Skills Ability to Work hard **Salary**: Up to ₹180,000.00 per year Schedule: - Flexible shift

  • Customer Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sakash Group Full time

    **Urgent Hiring for Customer Care Executive** Role - Customer Care Executive Industry - Manufacturing Department - Sales & Advertising Qualification : Graduate Exp : 06 to 2 yrs in Tele calling Skills : Communications Skills,English Location : Borivali, Mumbai **Immediate Joiners are preferred** **Job Types**: Full-time, Permanent Pay:...