Business Analyst II

3 days ago

Gurgaon, Haryana, India Zinnia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

WHO YOU ARE:

We're seeking a Business Analyst who thrives on solving problems, spotting inefficiencies, and improving processes through automation. You'll work closely with Product and Operations teams to automate transaction workflows, identify bugs, and support root cause analysis. This role demands strong analytical skills, attention to detail, and the ability to drive continuous improvement.

WHAT YOU'LL DO:

  • Work with Product & Ops teams to identify manual, repetitive transaction processes ripe for automation
  • Document business requirements and functional specifications for automation of transaction flows
  • Analyze and investigate system/data issues, support bug identification and resolution tracking
  • Collaborate with engineering teams to ensure business needs are translated accurately into automated solutions
  • Support UAT and validate outcomes for transaction-related automation fixes or improvements
  • Build documentation, workflows, and SOPs for automated processes
  • Use data to validate automation success, identify gaps, and suggest improvements
  • Write and run basic SQL queries to support analysis, data validation, and troubleshooting

WHAT YOU'LL NEED:

  • A Bachelor's/Master's Degree with 4-5 years of experience as a Business Analyst, preferably in Insurance, BFSI, or SaaS environments
  • Prior exposure to automation of business processes/transactions, workflow tools etc.
  • Excellent analytical and investigative skills – comfortable digging into issues and identifying patterns
  • Proven experience in bug tracking, triaging, and collaborating with QA or Engineering
  • Familiarity with tools like JIRA, Confluence, Excel/Sheets, and process mapping platforms
  • Strong communication skills for cross-functional collaboration
  • Basic SQL for data extraction and analysis

WHAT'S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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