Data Scientist

2 weeks ago

Pune, Maharashtra, India Bajaj Allianz General Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • MIS & Reporting
  • Oversee the process of MIS & report generation to ensure all reports are generated on time and accurately; Review the reports with other senior team members/ sales channel heads to determine outcomes
  • Provide guidance to the team on preparation of appropriate formats to get desired outcomes for new report requests
  • Prepare presentation and reports for AOP, LRP review etc. as needed
  • Incentive & Commissions
  • Detect anomalies on the incentive structures (different structures for different sub-channel) with the team members, ensure full coverage and exact mapping for accurate and timely calculation; Review to ensure no errors
  • Undertake regular audit and provide inputs to the team on aspects such as exceeding set budgets for incentive payout, stretch in target setting and impact on the incentive payout calculations; Discuss observations with sub-channel head and country heads, present findings and seek final decision on payout
  • Campaign Management
  • Design the complete campaign plan for the year including aspects such as criteria, payouts, mode of payouts, etc.
  • Cascade communication on campaigns and related information to agents and drive campaigns
  • Oversee accuracy and timeliness of calculation of monthly results, seek validation from Finance team and incorporate their inputs and declare results; Coordinate with audit team to resolve their queries on calculations
  • Give directions to the team and oversee the end to end fulfillment of all campaigns, finalize the flow of the campaign (e.g. award night), criteria, finalize awards, etc.; Lead vendor management and negotiations
  • Intervene and resolve all escalations and accept appreciations
  • Customer Service and Grievance Handling
  • Ensure processes and activities are in compliance with government, PMO, etc. requirements
  • Interact with customers (farmers) visiting HO, as needed
  • Receive, understand and respond to queries (by drafting letters) for all queries from state government and Government of India
  • Impart training to customer service call center teams to respond to queries appropriately from farmers (customers); Make surprise/ planned visits to the call center to monitor call quality and adherence to processes
  • IT Projects
  • Ensure timely and prompt resolution of all issues faced in the 2 digital assets used by the advisors by the IT team
  • Engage with teams such as IT, Operations and underwriting to develop a digitalized flow for various inititaves such as introduction of new products on the assets
  • Coordinate with the IT department for BRD, developments, provide test cases, UAT testing, etc. and sign off
  • Agent communication and issue management
  • Plan and organize communication cascade to the agents on various topics such as campaign information, industry level changes, company changes, product, price changes, IT projects, etc.
  • Oversee and provide guidance to the team for content creation, determine mode of communication such as videos, etc.
  • Intervene and provide guidance to the team to manage escalations and resolve issues raised by customers/ agents related to policy generation delay, wrong commitments, etc.
  • Team development
  • Participate in selection process to identify right talent for positions within the team
  • Establish individual performance expectations and evaluation metrics, and regularly review individual performance

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