Senior Observability Engineer

*About Gartner IT:*
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

*About the role:*
Responsible for the management and coordination of day-to-day and strategic operations of our log analysis framework to advance the capabilities of our IT organizations which will reduce MTTR and increase our ability to deliver timely data to support business velocity.

*What you will do:*

• Develop L0-L2 SOP's related to the operational support of the logging framework
• Collect and report relevant KPIs that clearly show value/ROI and progression of the log analysis service
• Stay abreast of emerging technology advancements of the current logging platform and/or open-source alternatives including implementation of pilots and/or POC/POV's.
• Recognize and onboard new data sources into Splunk, analyze data for anomalies and trends, and build relevant dashboards/alerts that improve visibility.
• Responsible for the installation, configuration, and ongoing administration of Cribl environments, ensuring efficient data routing, transformation, and delivery to downstream systems.
• Collaborate with cross-functional teams to optimize log pipelines and maintain system reliability.
• Manages and maintains Cribl Stream infrastructure, including pipeline configuration, performance monitoring, and troubleshooting. Ensures secure, efficient, and compliant data flows to support organizational observability and security needs.
• Develop/Refine organizations pattern based automated log ingestion via tight integration with existing/emerging technology pipelines and/or create a robust and repeatable onboarding process
• Ensure proper operation and performance of Splunk index cluster, search heads, other backend components, universal forwarders, modules/plug-ins, and connectors.
• Standardize Splunk agent deployment, configuration, and maintenance across multiple configuration management systems
• Develop, Manage, and Maintain the organization's Event Management Framework.
• Administers and maintains Grafana environments, ensuring reliable dashboard performance and secure user access.
• Designs and develops interactive Grafana dashboards for real-time data visualization and monitoring.
• Manages and optimizes ClickHouse database clusters to ensure high performance, availability, and data integrity.
• Utilizes ClickHouse for efficient querying and analysis of large-scale datasets to support business insights.
• Educate/mentor junior team members to grow their capabilities and skills.

*What you will need :*
4+ years in a role supporting the operational needs of a relevant enterprise log analysis framework . Bachelor's degree in Computer Science, or related discipline, or equivalent work experience.

*Must have:*

• In-depth experience installing, configuring, maintaining log analysis & visualization & next gen pipeline tools such as Splunk, Grafana, Clickhouse & Cribl.
• Basic familiarity with a wide array of IT monitoring tools, ITIL & Devops framework(s), and ITSM tools
• Proficiency in leveraging regular expression patterns
• Understanding of Windows Server and Linux Operating Systems Administration
• Hands-on & practical experience of log aggregation related to Cloud Platforms, server-less compute, and micro-services (Lamba, Docker, SSM,RDS)

*Who you are:*

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field required
• Excellent communication and prioritization skills.
• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.
• Owns success – Takes responsibility for successful delivery of the solutions.
• Strong desire to improve upon their skills in software testing and technologies

NOTE -
This position requires working during night hours.
Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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Job Requisition ID:100386

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