Tech Support
2 days ago
Role Description
- Experience in Technical Support and Troubleshooting
- Interfaces with customers and Client Facing Staff over email and ticketing system to document and track issues, resolve issues, implement corrective actions
- Day to day troubleshooting and resolutions of support issues
- Acts to support the development team, as needed, tracking tasks and reporting progress
- Performs successful and timely execution of tasks related to new projects, enhancements, and processes
- Delivers quality reports by analyzing and testing data, escalating issues as required
- Be well-versed in handling technical queries for the specific product(s)
- Ensures quick response to all incoming customer queries either over the phone, email, or chat
- Other projects and duties as assigned
Qualifications
- Strong Customer Support skills
- Excellent Analytical Skills
- Good communication skills and ability to work well in a team
- Prior experience in a similar role is advantageous
- Degree in Computer Science, Engineering, or related field is preferred
- Strong SQL skills for data analysis and report generation as per business requirements
- Hands on knowledge on Python and Linux will be an added advantage
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