Sweet Outlet Manager
2 weeks ago
Dedication to delivering exceptional customer experiences Role & responsibilities
- To prepare the long-term plan of managing the outlet
- To plan and prepare the calendar for various events and festivals
- To coordinate daily Front of the House and Back of the House outlet operations
- To deliver superior service and maximize customer satisfaction
- To respond efficiently and accurately to customer complaints
- To regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Manage outlet good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- To conduct the survey of similar outlet for continual betterment in terms of revenue
- To decide the advertisement and publicity plans for promotion of outlet
- To work out the rate contracts with corporate customers
- To maintain the inventory of all the items of the restaurant and to report shortage
or loss of the items if any
- To take feedback about customer satisfaction levels and to compile the guest
history regarding their preferences, special requirements etc
- To comply with all health and safety regulations
- To approve leaves of the team members
- To prepare duty roster of the team members of restaurant
- To conduct the training for team members as per the training calendar
- To conduct performance appraisal of the team members
- To work out increments, promotions, transfers etc of the employees
Preferred candidate profile
Ability to lead and inspire a team
Strong knowledge of sales techniques and marketing strategies
Dedication to delivering exceptional customer experiences
Analytical thinking and problem-solving skills to address challenges
Ability to build and maintain positive relationships with customers and staff
Familiarity with point-of-sale systems and other relevant software.
5 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.
Perks and benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities including an international career.
- Comprehensive Insurance coverage for Hospitalization and Personal Accident
-
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